SpringHill Suites by Marriott Hartford Cromwell

Great staff. Very clean hotel

N/a

We stayed here for a wedding at the Barns at Weslyan. The hotel that was blocked for the wedding guests was nearby, but we chose to stay here because the rooms looked larger and there was a trundle bed. We had two rooms with 3 people each and we wanted our own beds. Nobody used the trundle because once the back pillows were removed from the couch, the couch was PERFECT as a bed itself. The closet was huge, the rooms were large and clean, and the breakfast in the morning was perfect - eggs, sausage, waffles, oatmeal, yogurts and toppings, and some fresh fruit.

The coffee. It was terrible. You either need to get better coffee or use more coffee grounds when brewing. As a person who actually likes light roast coffee, this tasted like water. It had almost no flavor.

NOTHING!

I BOOKED AND PAID IN FULL A RESERVATION FOR 5 DAYS BUT WHEN I ARRIVED THEY DID NOT HAVE MY RESERVATION AND WERE VERY UNHELPFUL. I HAD TO FIND A HOTEL MIDDAY AND THEY OFFERED NO HELP OR SYMPATHY. AWFUL! AVOID AT ALL COSTS!

Nothing

That the reservation got canceled day of check in even tho I paid for the room off of booking.com a week prior.

Location. Friendly staff. Spacious rooms. Clean.

We could smell smoke in our “non-smoking” room.

Unfortunately I didn’t have the breakfast. Slept late

Can’t think of anhthinf

Unfortunately, there are NO MINUS stars here! We had a fully paid, non-refundable reservation at SpringHill Suites by Marriott Hartford Cromwell booked a month in advance. We arrived at 6:00 PM and were told, “Due to unexpected circumstances, we have no room for you.” No prior phone call. No proper explanation, just “Sorry, there’s nothing left.” What makes this even worse? The hotel continued sending promotional emails — even the morning of our arrival — encouraging us to book another night. Yet they couldn’t honor the reservation we had already paid for. We travel the world and have stayed in many exceptional, beautiful hotels across Europe and Asia, and we have never felt so neglected and dismissed as we did here. We were told our refund would take several business days, meaning they held our money for over a month and provided no service. And to add insult to injury, when we arrived home, we received another automated message asking about our “pleasant stay.” What nerve to send that after refusing us a room. Being “walked” without assistance, accountability, or basic professionalism is unacceptable, especially from a Marriott-branded property. Book at your own risk or stay away from this place.