Magnuson Extended Stay and Suites Airport Hotel

I was setting up a booking. Long story short I did a pay at hotel option. I didn’t go there ended up at a cheaper hotel only to realize they already took money out of my account without me checking in… then days after talking to customer service they said I couldn’t get a refund. 300$ down the drain.. really messed me up

People all outside arguing through out the entire night. Tv didn’t work so I couldn’t do nothing but hear it and was too exhausted to exchange.

I didn't like that the picture and information given about the property was deceptive. Also, I was charged the refundable deposit to have a room on the 1st floor "upgrade". There are no elevators. Definitely would not recommend.

Good spot and very affordable

Very poor service. Property is unsafe and unclean.

Las toallas estaban sucias, cobraron 30$ más por el cuarto y sobretodo el ruido. El vecino tenía música a todo volumen. Horrible, te sientes súper inseguro.

old

Shower is not working can’t take bath, he took 25 bucks to upgrade the room saying the room I did booked is not good enough, and new room also shower not working, no toilet paper, no facilities at all

I have stayed at this place three times over the past month and found it generally satisfactory for the price. However, my experience with the manager, Alex, was notably negative. Upon my arrival, there was no remote in my room, and despite requesting one, I went to the office on the third day to retrieve it myself. I also asked Alex to send someone to change my towels, but no one came. On the fourth day, I tried to use the house phone to call the office, but it rang for eight minutes without an answer. When I used my cell phone, it rang for five minutes before Alex finally picked up. I requested a full turnover of my room, but when the staff knocked at 9 AM while I was still asleep, I asked them to return later. They never did, so I called the front office and spoke to Alex again. This time, he was irate and accused me of making it my problem for turning the staff away. I explained my side, but he was dismissive and claimed their cleaning schedule was separate from my request. When I asked again about the sheets, he said his staff was on break and that he didn’t care, even after I mentioned a potential review. He then insulted me, saying, “F*** you and your family, you b****.” I told him I would report this to the owner, to which he replied he didn’t care. Overall, this experience left me very dissatisfied with my stay. The cleaning lady come let me know she would return tomorrow because they don’t have secondary sheets to replace they wash on site. She was nice, sweet!