Holiday Inn Club Vacations New Orleans Resort by IHG

Everything was perfect. Big apartment with everything you need. Close to Bourbon Street.

Staff were great - We were move from our first room because of an ant issue. We were given a $25 dollar drink coupon at the bar. They moved us without out an issue but I felt $25 was not much of a compensation. The area around the hotel is convenient to most things but the homeless are all around and make the area smell of urine. The overall hotel is nice but be prepared for a timeshare sales pitch before you can get your room key.

Upon arriving at this location, there were many homeless people. There were some doing drugs that we could see others were topless showing their breast. Others were trying to extort money from us. We felt very unsafe every time we walked out the door.

The staff was great! The pool is just a dipping pool, and there is no dining on site which we weren’t expecting. First time staying in a club like property.

Sue at the front door always makes our trip! She remembered us and is always so friendly. And she gave us a good restaurant recommendation. All the staff were great. And the room was very clean.

Ms. Sue

Second time staying there and the staff is so friendly & helpful. Walking distance to everything. Will stay again

Staff were all friendly but we did not like getting a wake up call for timeshare presentations every morning. Also, the pool was truly very small and very cold. Advertised as a heated pool. Not true. And pretty pathetic to not have smart TVs loaded with common apps like Netflix. Did enjoy laundry on site. Sue and other people working the door and the front desk were quite lovely/friendly. Kitchen was above average.

Great

I had exceptional customer service and I really enjoyed my hotel stay.