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9 / 10 Guest Rating

Aloft Tulum

Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760, Tulum, MX

Aloft Tulum - main view

About the Property

Luxury Accommodations and Relaxation:
Indulge in massages and facials, unwind by the outdoor swimming pools, or keep fit in the 24-hour fitness center.

Dining and Entertainment:
Enjoy a culinary experience at the W XYZ Restaurant, sip on drinks from the poolside bar, or grab snacks at the coffee shop/cafe.

Business and Events:
Benefit from amenities like complimentary wired internet access, a 24-hour business center, and event spaces suitable for conferences and meetings.

Ready to experience luxury and convenience at Aloft Tulum? Book your stay now and immerse yourself in the beauty of Tulum's surroundings.

Facilities & Amenities

Express check-out
Carport
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Children stay free when occupying the parent or guardian's room, using existing bedding.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9
Exceptional110 verified reviews
AI Summary

Guests highly rate the great staff and frequently praise the excellent laundry facility.

Categories

Cleanliness9.3
Service9.8
Location9.3
Room Quality8.8
Amenities8.8
Value for Money8.3
Food and Beverage8.8
Overall Experience9.3

Select topics to read reviews

D
Daniel
Verified booking
Standard Room
Stayed in Sep 24, 2025

"Excellent"

8.0

Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Sep 1, 2025

"Good dinners but lacking overall "

4.0

Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally not good, though some mocktails were tasty. Checkin and checkout were slow. Not an abundance of amenities or activities during the day

Helpful?
L
Laura-Ann
Verified booking
Standard Room
Stayed in Jun 30, 2025

"Great stay!!"

10.0

We loved staying at Aloft Tulum. Great hotel, wonderful, rooftop pool, and within walking distance to everything we wanted to do. I would not recommend setting up your airport shuttle through them though. They didn’t show up for our ride to come home and we had to call a taxi at 4 AM.

Helpful?
B
BETSY
Verified booking
Standard Room
Stayed in May 19, 2025

"Exceptional"

10.0

Good customer service

Helpful?
S
Sahiba
Verified booking
Standard Room
Stayed in May 15, 2025

"Exceptional"

10.0

Safe and clean. Close to the city center and beach road. Would stay here again

Helpful?
M
Maria
Verified booking
Standard Room
Stayed in May 5, 2025

"Exceptional"

10.0

The staff super nice and the location is great.

Helpful?
J
Jeff
Verified booking
Standard Room
Stayed in Apr 28, 2025

"Exceptional"

10.0

Aloft Tulum is located in the middle of downtown. It is a well kept and clean hotel with modern design and amenities. There is a beautiful view on the rooftop that contain a swimming pool and a restaurant. Near the hotel are convenience stores and small stores. Front staff is very helpful and accommodating, especially Jorge who helped us with transportation to the airport.

Helpful?
R
ROSALIA
Verified booking
Standard Room
Stayed in Apr 23, 2025

"Exceptional"

10.0

Un hotel muy cómodo y lindo. El servicio del personal muy bueno y son muy amables

Helpful?
R
Rasean
Verified booking
Standard Room
Stayed in Apr 19, 2025

"Exceptional"

10.0

Attentive and helpful

Helpful?
S
Sharon
Verified booking
friends
Standard Room
Stayed in Apr 17, 2025

"Exceptional"

10.0

I didn’t like the shower in the opening, I prefer close door with toilet in bathroom. But the the decor was fabulous.

Helpful?
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