Aloft Tulum

My recent stay at Aloft in Tulum, Mexico, was far from the relaxing getaway I had anticipated. Despite the hotel’s promising amenities and favorable location, our experience was marred by a series of unfortunate events, culminating in a significant inconvenience that greatly impacted our vacation. Upon arriving, we were initially impressed with the modern design and the welcoming atmosphere of the hotel. However, our positive impressions quickly faded when we encountered a major issue with our room. Shortly after settling in, we discovered that our room was flooded. The shock and discomfort of finding water all over the floor cannot be overstated. Not only was it a safety hazard, but it also caused a great deal of stress as we scrambled to protect our belongings from damage. The response from the hotel staff, while prompt, did not fully compensate for the distress caused. We were moved to another room, but the process was far from smooth. The disruption to our stay was significant, requiring us to repack our belongings, navigate through the hotel's reassignment process, and settle into a new room, all of which consumed time and energy that should have been spent enjoying our vacation. Furthermore, the inconvenience of moving rooms disrupted our plans for the day and left us feeling unsettled and frustrated. While we understand that accidents happen, the situation could have been handled more efficiently to minimize the impact on our stay. Regrettably, this experience has

Great for a quick stay

Everything was great except hotel WiFi was bad. The first floor was spotty for reception.

Great place to stay in Tulum. Central location to beaches and the city center. Everything was fantastic, from staff being friendly and helpful, location, cleanliness the hotel did not disappoint. Lots of amenities close by to make your stay perfect! Rooftop pool was also a great space.

Great stay

The pool area needs better cushions

Solid hotel midway between downtown Tulum and the beach. Rooms were spacious and comfortable. Only gripe were that the pool loungers were tired and menu was limited.

We loved Aloft! Stayed here as a family for a week. Beautiful hotel with all the amenities we needed, including two nice pools and a gym. The staff were all so friendly and helpful. We took advantage of the destination fee and free breakfast. For $20 a day, we got a daily free shuttle to the beach, $30 to spend on food, and enjoyed the complimentary trip to a gorgeous lagoon to snorkel. I would recommend this hotel to couple and families without hesitation.

Great spot between El Centro and the hotel zone. Easy drive to both. Hotel was very nice but the services and amenities were lacking when compared to other hotels at this level. However the price was fantastic. Very good value!

Over a good spot if you have a car