Aloft Tulum

It was difficult to navigate the amenities offered to me. I asked for assistance on the beach shuttle and i was told to scan a QR code. It did not work for me and the gentleman at the adventure desk told me thats the only way. He did not help me. The credit i was offered for food was to be used at breakfast or the WXYZ restaurant. You can only choose one during the day, that was not clear, and i was disappointed . They were housekeeping issues i will not elaborate.

All good!

The routes are totalled , do not rent a car , just move your self in taxi if budget allow it

The hotel

Service and clean

Aloft Tulum wasn't the best hotel for a family trip. It is far from all but a few restaurants, as well as the Tulum ruins and the beaches. We had a car and the hotel does offer parking, but it's hard to find parking everywhere else in Tulum. The area around the hotel is really noisy at night (particularly on the weekends), which is probably great if you are young but not so great for a family that wants to hit the beach early tomorrow morning.

Wanting to charge for drinking water...even with prepaid breakfast? Illigal. Loking for extra charges non stop

This property exceeded our expectations. Our entire group was impress by the facilities both in the rooms as well as the common areas. Would definitely stay here again if they keep their prices the same!

Good location, near the cenotes, near shops and restaurants. The price of hotel is very reasonable, and don’t be scared by the destination fee, is optional and I used and was a good deal.

Beautiful, clean, and comfortable hotel with 2 pools. The only thing we couldn’t understand was why the room had no privacy for the shower. That may be fine for a couple but was really weird for a family.