Ellan Vannin Hotel

The hotel is in a good location and ok for a budget hotel. However there are some discrepancy between the listing and what is provided. There is no daily housekeeping unless you pay an extra 5 pounds per day. There is no homemade baking or biscuits provided in room at all. Breakfast is a buffet and not as illustrated in photos plus the price has increased. There is a Charge if you want more than 1 pillow or a clean towel. We were somewhat disappointed. Be aware there are a lot of stairs and no elevator. This may be a problem for some people and not clearly stated on website. The staff were helpful and friendly

Room was tiny and of poor quality, with a very uncomfortable bed. In addition to this I found the staff to be unhelpful. Would not recommend.

Really good & comfortable place

A delightful hotel right on the sea front. We had a lovely room with a great sea view and a nice state of art modern bathroom. The evening meal was good and the staff were very helpful. The hotel had a nice lounge where we could relax with a drink in the evening.

Really great rooms and really friendly staff

Thank you for a welcoming stay in the Isle of Man. We were able to check in early which helped as we had flown in early, so able to freshen up before exploring for the day. Prosecco on arrival is such a lovely gesture (we did have later). Very accommodating to all in the choir and very much appreciated the early breakfast, which was delicious. Fantastic service throughout, thank you.

Booked a double room sea view, I think we were given a room on the top floor (there were no more stairs to go up) not sure if this was an upgrade. Either way great view across Douglas Bay as you would get in any rooms at front of hotel. Room was large, clean, comfortable but of course this is not a modern hotel. Parking is a nightmare along the front normally (free overnight but limited to a few hours during day, not possible to pay for more), but as we were here for a weekend and a bank holiday we managed to be able to leave the car outside the hotel during part of day we were not out, as it was free during that time. Make sure you get a permit from hire company for parking which allows you to park in certain places. Staff working here were very nice particularly the guy working at breakfast. There is a bar on ground floor and also a gaming room.

We had asked for a room with a separate shower and facing the sea. What we had was a room with a shower facing two rendered walls. The room was vary small, gloomy and rather claustrophobic with very little space to move around. The "easy chair" was low and very saggy and difficult to access as it was in a corner behind the dressing table or desk. The shower was ok and we had one towel each, no hand towels were there but we did have a bath mat to step out onto. The vegetarian food was very, very unimaginative served in a dark, thick liquid which could have been thick Bisto gravy. Some of the starters and deserts were good though. The bar, lounge, television room and games room was just one, all encompassing room with a sea view from the bay window, it could accommodate about 20 people in total I think. I found it strange that there were no marked fire exits or directions to the rooms, which were accessed from different stairs. There seemed to me to be little attention to health and safety re trailing leads etc. It was all rather disappointing compared to the website pictures. The location was good.

We hadn't previously stayed in Douglas, and selected the Ellan Vannin largely on its position and positive reviews. We were delighted with it. Breakfast is the usual hotel buffet, but comprehensive and of better quality than some hotels. Dinner was excellent but has to be booked in advance. Service isn't fast, but there is a view of Douglas Bay from the dining room. Our room was spotlessly clean and well decorated, and we slept well. The staff were friendly and helpful. All in all, an excellent experience.

The Manager was very helpful and accomodating when my request for a "disabled friendly room" wasn't actioned but I had to pay more for the room that I was changed to. Although, it is an olderstyle hotel, it is clean and comfortable. The staff were efficient enough but not overly friendly