Inn on Charlotte Boutique Hotel

Alyssa was amazing. So helpful and friendly!

Na

We arrived on boat and decided to stay last minute. We requested a late checkin, as it was after their checkin time. We received a response back stating they could accommodate. When we arrived, there was no one at the property. The number in the email was wrong. The number from the reservation rang and rang. No one ever responded to our calls, email, text or voicemail. According to the orher neighboring hotels, this is very typical behavior and they have a bad rep for this. It put us out an additional $600. Don't accept a reservation if you're planning to screw a guest over.

This location is absolutely perfect, especially if you get one of the rooms with the veranda. The staff were lovely and helpful. My only small complaint is that breakfast was extra - this is a bed AND breakfast - it seemed strange to have to pay for the breakfast. Also, there was no breakfast menu - they just brought out an omelet, bacon, and toast. That might be because they're currently under construction, though. I highly recommend it!

Breakfast wasn't included, and there were no breakfast options.

excellent location No breakfast provided, but that was not an issue overall great value.

No staff available to address issues

The location.

The large jacuzzi tub had no railings to hold on to. We did not shower during our visit as we didn’t feel safe. We had to park a few blocks away. We were not told there was ice available or coffee in the morning. The smoke detector was missing from the ceiling. There were no dressers in the room and a closet with two hangers. We lived out of our bags and couldn’t shower!

The location was great. Very walkable.

The sink didn’t drain. The spa tub didn’t work. The lock on the door of my original room didn’t work so they had to move me. Most of all, the innkeeper called me multiple times on my cell phone for very non reason reasons, including one time at 2 am. I complained about this to management the next morning and they did nothing. Worst “4 star” hotel experience EVER. Do NOT recommend.

Our room was clean and there was a balcony.

There was absolutely no one around to answer questions if we had any. No coffee machine in our bldg. No explanations as to why front room was dark amd under renovation. As a woman, that is scary. Having a bathtub right next to the bed was not appropriate. We mostly did not feel wanted.

It is very convenient location to everything in Saint Augustine. Our room was small, but very pretty.

The experience of this bed and breakfast was just OK. It looked like they were renovating while we were there, but didn’t try to decorate or create any kind of nice experience for Christmas because we paid a high price for these rooms, those little details matter. We also were surprised the morning we checked out that someone broke the front door, and it looked like it was a break-in. I alerted the staff with the number they gave me, but they didn’t even respond until noon. Not sure what happened there, but luckily that was our day to check out.

Easy walk to all historic areas. Did not get quite what we thought we were paying for And could have easily booked a hotel for cheaper and received better service and accommodations. Literally used the stay as a place to sleep, didn’t stay in room any longer than needed