Park Hyatt Shenzhen

とてもスタッフの対応が良く、素晴らしい時間を過ごせました。

For a hotel that goes for 4k HKD per night, this hotel is shockingly average. It's my first time staying in a Park Hyatt (or a Hyatt property, I think) as I simply do not believe in hotel memberships. I choose a hotel based on what I like, not its affiliations. In this scenario, it just happens to be a Park Hyatt. First off, service. No pre-arrival checklist/survey before our stay was received, which was probably the reason why when we checked in, the welcome fruit/gifts were not in our room, and was only delivered after lunch when we were about to rest. The porter, upon hearing that I didn't have any luggage in the trunk of our cab, promptly ignored the big bag I was carrying and just told me to go up to the 32nd floor to check in. No one was waiting for me on that floor, and I had to find my way to the reception. The front desk staff who did our check-in was polite, but that's as far as hospitality went. We were given the corner room that we requested, which was nice. The room was quite nice and had great views, and I liked the neo-Chinese design (or whatever this is called). I didn't understand why they placed two wardrobes that occupied 2/3 of the space instead of a floor-to-ceiling one that offers more storage. I imagine if I stayed here for a longer period I would have a hard time with storage. Design trumps utility I guess. The part I hate the most about this hotel, or luxury hotels in general in China, is that they somehow all decided that they were too upscale for delivery robots, and delivering the food to guest rooms were somehow beneath them, so the compromise they've chosen is for you to get your ass down there and pick them up yourself. In the case of Park Hyatt Shenzhen, it's particularly frustrating because you had to change to another lift on the 32nd floor to get down. The digital lockers reserved for food deliveries were also too small for the number of guests, so more often than not, your food will be left on the ground. It's amusing how the hotel cited "food hygiene reasons" for not bringing your food up to your room, but the option they chose was infinitely worse from a guest experience perspective. Breakfast was passable at best, and they clearly had a capacity issue. We had to wait for a couple of minutes before being allowed in. The whole buffet was like a morning market, chaotic and not very appetizing. The food from its room service, however, was spectacular. All 3 dishes were super delicious and reasonably priced. However I do not like that I couldn't find the menus for all of their restaurants on their website. There's no way for you to know beforehand if you like the dishes or not unless you are in the room and scan their QR code. Tried out the hotel's gym due to being stuck by Typhoon Wipha. It was small but well-equipped. But definitely small. Tried the hotel's lobby bar before leaving. The ice drip coffee was nice and reasonably priced. Finally, the hotel seems to have a clientele problem and was infested with stuck-up influencer bros that would size you up and walk with a stick in their ass, and middle-aged uncles with dark color polo shirts and an LV belt. Fits the hotel's vibe, I guess.

I wanted to thank the team for a fabulous weekend at the Park Hyatt SZ. Consistent with our past experience, we received the highest levels of hospitality, starting with our personal late night welcome from Chris who made sure we were safely in our room before retiring for the weekend to spend Father’s Day with his family. Our suite was immaculate as usual and we woke up to a great breakfast spread at the Glasshouse which, although full, was able to accommodate all of your guests cheerfully and efficiently. We really enjoyed the happy hour offering at the Living Room, where we hosted our guests who were equally impressed with the set-up. It’s an extremely unique (and from the look of the crowd - popular) product and will keep us coming back over and over again! The combination of high quality F&B, great service and unbeatable views make this a very compelling proposition. We were also able to enjoy lunch at the Garden Pavilion the next day - where we had numerous social dinners in the past and my wife celebrated her birthday last year. The food was wonderful and although the service was hampered by the unexpected full house, it was nevertheless still at a high standard. Special shout-out to Doris who went above and beyond to make sure we left contented - including calling back the chefs to prepare a missed order (apologies to the kitchen staff!). She is the epitome of the “never say no” hospitality professional and a great addition to the team. Thank you for being such great hosts.

Rooms were clean. Staff was extremely friendly and helpful.

Went back to the hotel again with my family for a 3 nights stay and this time it didn't fail to impress. Services were top-notch and the young man (from bell/concierge) never fails to greet us with big smiles whether its day or night. Love the proximity to CocoPark and how the young men from Bell/ Concierge who always gives great recommendations for food and local attractions.

Excellent hotel with great service and food. Hotel rooms, gym, and pool areas were well maintained and up to date. Highly recommended and this is my third stay.

The breakfast was amazing, it is very clean and the staff is really kind. Perfect hotel.

I chose to have my birthday celebration here and was very happy I did. The whole experience was fantastic from the food to the staff. The team were so attentive and helpful. The food was so good and well presented. I will have no problem staying and recommending this hotel to others 100%