Sansui Niseko

Hotel rooms, facilities and staff were all amazing. Location is awesome if you love easy access onto the mountain.

Loved it all

Ski in Ski out and the ability to buy lift passes in the hotel was super convenient. The ski and boots storage facilities were also great. The hotel shuttle service was also top notch and extremely useful for our family with the only requirement being some organisation to know when you would need the service! The studio room was perfect for us, with a huge bed and a nice little kitchenette if you want to relax and cook in the hotel one night. Everything in the room was very luxurious and clean.

The breakfast selection could have been a little more extensive although it was adequate. There also seemed to be some confusion with organisation of spa treatments as our requests were not communicated onto the relevant people. Additionally, twice we turned up for treatments and no one was present in the spa.

We stayed in a 2bedroom 2 bathroom apartment and it was very well appointed and stylish.

The breakfast was very basic and Asian based. You couldn’t get toast and they didn’t do coffee. There was a coffee machine but it was very average in taste.

Being in Niseko many times, this is one of the most memorable stays we've had. The hotel is perfectly located on Upper Hirafu with excellent accessibility, the rooms are spacious, tastefully decorated and well-appointed (only lacking a full length mirror), the property is perfectly maintained and the staff are excellent and always try to go out of their way to help you. Definitely one of the best stays in Niseko, can't wait to go back again!!

Location

Breakfast closes early at 10am. What about for those who have jetlag

Absolutely phenomenal experience for a Niseko ski getaway. Look no further, this hotel has everything you need. Exceptionally clean, very friendly and helpful staff. Fantastic amenities and an ideal location for ski in and ski out while being close to the main part of town.

Breakfast very good

Rooms where slightly too warm

This stay at Sansui gave us a very deep impression and a perfect experience. The hotel's overall environmental design, room facilities, restaurants, the home-like service of all employees, and various additional services such as shutter bus, etc., all make me feel that this hotel is worth the money. This stay was a wonderful part of our ski trip in Niseko! In particular, we would like to express our special thanks to Miss Amanda. Miss Amanda not only provided us with excellent service and perfect response to our various questions and requests every time during the entire stay, but also tried her best to be very responsible when we needed help. We are very touched by the responsible and enthusiastic attitude to help us. For example, on January 15th, we left the hotel and took the JR from Kutchan to Otaru, but heavy snow caused the JR to be suspended that day. We were at a loss in Kutchan. At this time, it was Amanda who checked the bus time and bus waiting location for us again and again, providing us with extremely detailed information, and later provided us with a rental car after we were unable to take the bus. assistance services. That morning, we had more than 10 phone calls with Amanda, and we could feel her professionalism, patience and enthusiasm every time. Amanda is a representative of Sansui's excellent employees. Because of such employees, we have a better impression of Sansui and will recommend it to all our friends.

Breakfast is too monotonous and not rich enough. There is an incomprehensible behavior of the waiter cleaning the room. Different classified trash cans have different lids, and the waiter will change the position of the lid every day. This will cause us to pay special attention to the garbage we throw every day. Trash can lids should be kept corresponding to the same bins every day.