Urban Bliss Hotel

Way too expensive for what it is. Maybe good for conferences, but the pool and common areas are too small, food and accommodation too expensive

The hotel offers comfortable and safe accommodation in Kabwe. The restaurant offers an extensive food and drinks menu and the food we enjoyed was well-prepared and reasonably-priced. Well-maintained pool and gym are available.

The property advertises itself as five-star and prices itself accordingly. It is certainly comfortable but guests expecting a five-star hotel will be disappointed. There is no lift. The AC unit in the room worked well but was quite noisy and needed servicing. Staff did not know how to correctly prepare some of the drinks on the menu. More attention to detail would improve the value proposition.

The staff were just amazing! They were so polite, helpful and kind. Housekeeping do a great job, the rooms are very clean! Food is very good but portions are very large.

Breakfast was a little inconsistent and if you came after 9, sometimes there was not very much left on the continental buffet. Until the last two days of my 12 day stay, the music playing in the hotel was one track that played over and over again. It played in the corridor outside my bedroom very loudly and several times through the night keeping me awake all night with the torturous one-tune on repeat! I did complain a few times to no avail and in the end, asked to speak to the lduty manager who swiftly dealt with this, so thank you! No iron and ironing board in room - you have to pay to get clothes ironed even if you just want to take the fold creases out!

Kindness of the staff

Payment at the hotel in their currency, more than the quote in Rand's.