Urban Bliss Hotel

modern contemporary spacious building with mod cons like air con, phone charging points and sockets next to the bed. lovely decor and spacious showers with good quality complimentary toiletries. beds very comfortable and immaculate rooms. The staff were warm, welcoming, friendly and very helpful. They went above and beyond expectations to make sure our stay was as enjoyable and comfortable as possible.

The price is above average for the offering based on British standards and therefore does not represent a fair value for the money.

Most staff were fantastic, in particular Mercy provided excellent customer service and really worked hard to address all the problems that we faced.

Room was not ready when we arrived. Mistake made with our spa booking. Tea/coffee tray left empty (except for sugar). Shower was COLD. Overcharged for the room. Mercy the receptionist tried hard to resolve all issues and was very polite and apologetic, but when she asked her manager to authorise the payment correction the unfriendly woman refused to meet the rate that was clearly quoted on booking.com, just kept telling us her computer says it should be more. Eventually we managed to resolve the matter (we reduced the bar bill by what we believed we were owed and refused to pay the rest), but it took ages and we already had a very long drive ahead, so we did not leave in the best mood. The manager never apologised once for any of the issues we faced and essentially caused an argument with potential regular customers over what eventually came down to less than $20. She ought to learn some customer service skills from her juniors! Given the high price this hotel charges, we really expected better. We won't be going back, which is a shame since it's conveniently located on a route that we regularly drive.

Breakfast was good. Would have been a bonus if it was part of the breakfast.

The waiter did not know which dishes on the menu was still available, and we had to change our order more than once after it was placed.