Tru By Hilton Dallas Market Center

Breakfast was good. Location is not so good. Too much traffic noise.

Loud traffic noise. Couldn’t sleep. Fell off the bed to NO carpet. Scrapped both my knees.

Very clean and staff was very nice and helpful. Minutes away from a lot of places.

Noisy

I had a very frustrating and disappointing experience with this hotel. I booked a two-night stay but accidentally selected the wrong dates due to issues with the app repeatedly changing the month. While I take responsibility for the booking mistake, what followed was completely unacceptable. When I called the front desk to explain the situation, I was greeted rudely. The staff member I spoke with seemed uninterested in helping and was clearly trying to rush me off the phone. He repeatedly told me to contact the third-party booking service without listening to my explanation, mentioned he had someone waiting, and abruptly hung up on me. This was especially upsetting given that I was already dealing with the stress of traveling to Dallas for a funeral that weekend. I contacted the third-party service, and they told me they would work with the hotel to process a refund. I was later told the hotel had canceled the reservation without a fee. However, after following up again a week later, I was informed there would be no refund due to the type of reservation I made. Now I’m out over $300 with no stay and no refund. The lack of consistency, poor communication, and extremely rude customer service made an already difficult situation much worse. This experience was unfair and deeply disappointing. I would not recommend staying here based on how they handle customer concerns.

Clean and comfortable

Access to public transport difficult