Heights House Hotel - Houston Heights Downtown, an Ascend Collection Hotel

I was surprised at how nice the room was and how comfortable the beds were, I even received a text asking if I slept well and if needed towels or anything at all, that was unexpected and very nice

I could've used some eggs and sausage and a real waffle maker but the Continental breakfast was satisfactory

It was in a great spot easy to get in and out close to downtown and the airport

You have to request that you would like a microwave or fridge not all rooms come with it. And breakfast was small muffins and a couple other things and thats it

Het ontbijt was echt helemaal niks. harde uitgedroogde wafels en wat muffins, verder niks. waardeloos. we hebben in de stad ontbeten.

De airco in de kamer is echt een soort bakbeest, grote machine die herrie maakt. Hij kon niet stil of zachter. Elke keer sloeg hij aan, leek het alsof er een auto startte in de kamer. We hebben slecht erdoor geslapen. Ook was de hele vibe van het hotel een beetje vergane glorie allemaal. verouderd en niet zoals op de foto's.

It was very clean.

I love the property

I hate leaving a bad review bc it looks like this place is really trying… but I feel they missed the mark. I booked it online bc it had a cute retro vibe… but it seems their website has some misleading info… Their site shows “Our ground floor features a stylish restaurant and bar.” I didn’t see a restaurant here. Also there’s no menu to be found. There is seating and tables outside and in the lobby though so maybe that was it? Their “bar” also has no liquor license so they don’t sell cocktails. Their site also shows “All our comfortable rooms feature luxury-grade mattresses…” Our king bed had an old, worn out mattress with sunken in spots, in dire need of replacement. One sheet, one thin comforter, no extra blankets. Our room also smelled musty and felt humid. There’s no microwave and fridge . It looks like you have to pay more for a suite to get those, which I think should be standard equipment in an average hotel room. The courtyard view was nice but it faces the major highway so there’s road noise. If you’re a light sleeper, bring something to drown out noise because you can hear everyone walking by your door and above you if you’re on a lower floor. I will say that the pool area and outdoor seating was very nice and clean. The staff were also really nice. I hope they continue to improve because there is potential there.❤️

Nada

No me gustó

Location & staff

Beds in hostel need to be replaced, ALL linens should be washed I noticed the comforters are not washed just folded and placed on beds for new guest & that’s not sanitary!

NOTHING, the "hotel" is a scam because it's a motel. I didn't like anything about it because it's not what I was under the impression that I would be paying for. I want some sort of refund or compensation; it was just that bad!

This property was completely misrepresented – it is a motel, not a hotel. Promised amenities like breakfast, bar/restaurant, fitness center, refrigerator, and microwave did not exist. The room was dirty (stains, unclean tub, weak AC, no hot water). Amenities were restricted by private events, making the pool, lobby, and courtyard unusable. The area felt unsafe, staff were unprofessional, and a drug addict was on the premises with no action taken. Overall, misleading, unsanitary, and unsafe. I would like corporate or someone to contact me.

An amazing hotel!! The employees are friendly and professional. Free breakfast. Lots of places to sit outdoors. Rooms are very clean and comfortable beds. The pools has several cabanas to use. Food truck one block away.