Kasa The Niche University City Philadelphia

I saw a mouse in my room on my second night. I emailed and message the supposed 24/7 hour service to check out the situation or get me a different room. In which they couldn't because they were fully booked which I completely understood but they kept telling me they would have someone come out the next morning but never sent anyone out. As a customer I was very uncomfortable staying in the room and ultimately nothing being done to address the situation other than telling me lies and suggesting that I buy mouse traps.

Easy access. No frills. All good.

Great size room and the kitchen was a bonus

Storage and hanging space for clothes - there was nothing

Best apartment i’ve ever stayed in in Phili. I go back and forth a lot to visit my daughter in the University City area and this was fantastic. Will be back!

It looks exactly how it looks on the picture place is amazing and great location

So the site itself was nice, but my stay was full of issues for what I was paying per night. Although customer service was prompt and responsive, they didn’t offer accommodations until I mentioned it. My first room had a really bad water leaks from the room above (I had to use a trash can to catch the water and towels). Once I reported this, maintenance came the next day and of course the leak never revealed itself so they were unable to repair. If I had not requested to move I would’ve stayed the entire stay in that room. The next room had a huge roach in it and putty all in the shower from previous repairs (it looked like a bunch of soap clogging the drain) and neither rooms had heat, and unfortunately I was there during this weird May cold front we experienced. Although my stay wasn’t the best I would probably still recommend Kasa for people looking for something quick and in a decent area, as long as they can walk up steep stairs!

We never got to check in… apparently they sent an email that I never received. Please request a refund! Not sure who they sent the email to but it clearly doesn’t state where the original email was sent, I’ve checked every inbox and never received anything, even if I searched for the email that forwarded me the cancellation email

No frills and easy access to the room. Room was clean and had modern amenties. Location at 40th and Chestnut was perfect. Note there is no hotel staff on site but everything is done via text. I only wish they bad luggage storage after check out but otherwise an amazing stay!