Courtyard by Marriott Fort Lauderdale Downtown

Beautiful hotel in a great area. Close to a lot of stores and the staff is exceptional.

The bed was really uncomfortable. Wasn’t able to get much sleep. One elevator was out so it took forever to catch an elevator out. The laundry facilities were out of service as well.

Location

Parking was horrible.

The luxury and cleanliness

The outdoor roof top furniture were old .

So I’ve stayed at plenty of Marriott properties, and this was by far the most disappointing experience — all thanks to the manager, Monique. My boyfriend is a Gold Elite member, and the way we were treated was honestly like we were random people off the street instead of loyal guests. When I checked in, I politely asked about a room upgrade under his account — something every other Marriott we’ve ever stayed at does automatically without us even needing to ask. Instead, Monique snapped that it “wasn’t offered with my reservation.” Weird, because again, we’ve NEVER had this issue anywhere else. But fine, I didn’t argue. We went up to the room, and my boyfriend immediately noticed a smell and was unhappy with the setup. So we both went back down together to ask again. I was standing right next to him when Monique looks at him and says, “Like I told the other person who checked in…” (AKA me), and then claims that “they must have left out” the detail that upgrades aren’t allowed because of balcony maintenance. Funny, because she NEVER mentioned that to me at all. I was literally standing there in shock. To make it even worse, I watched her hand bottled water to another guest checking in without them even asking — meanwhile, we weren’t offered a single thing. Not even a hello with a smile. Nothing. Absolutely NOT the treatment Gold members should receive. This was rude, dismissive, and completely unprofessional. The only good part of this stay was the valet team — they were amazing, friendly, and actually represented the hospitality Marriott is supposed to stand for. Monique, on the other hand, needs serious retraining or a demotion because she does NOT reflect Marriott standards in any way. This was honestly sad and unacceptable.

Decent hotel but definitely nothing special. I would expect more of a Marriott property. The rooms are OK but the air conditioning units are pretty noisy. It was clean. The rooftop pool area is very rundown and tired looking. Furniture cushions are unbelievably deteriorated, and even have mold and mildew growing on them. They’re too cheap to decently heat the pool, so it’s basically useless. Even worse, one of the two elevators was broken for four days in a row, resulting in very long waits at times. The only free amenity in the lobby is water. They want to charge you five dollars or more for a cup of coffee out of a machine. Most hotels have complementary coffee in the lobby. You have to wonder if this place is barely scraping by financially by the way it’s being operated. At least we didn’t get subjected to a late night party with loud music like a lot a lot of people are complaining about on the reviews.

The rooms are very nice. My room was clean and well stocked. Front desk accommodated early arrival for me which I really appreciated! Parking is valet only. Valet staff were super friendly and pretty fast. The biggest negative was location and noise. Because the hotel is right on Federal Highway, you hear traffic noise at all hours. I was awakened three times by the sounds of cars speeding/racing! Ear plugs would be a very nice amenity to provide guests. The hotel was booked for me by my company so I had no idea of the location noise issues! Also, it is a major inconvenience to not have a check-out option on the app like Hilton does! Stopping at the desk was not easy with luggage, laptop, etc. Come on Marriott!! Add check-out to your app!

Breakfast needs updated. My oatmeal was bland

Elevator was down. My toilet got clogged and noone responded to my calls

Quiet, clear, big room.

One of elevator was wrong.