Residence Inn By Marriott Philadelphia Bala Cynwyd

We are Bonvoy members, and stayed here during a short trip to Philadelphia. The location is great, and it’s easy to get into the city. We appreciated the upgrade to a suite after we requested a room with two queen beds. Full breakfast is great, and amenities (pool, game room) are nice for kids. Lobby and fireplace are nice to sit in. Seems like a 5 star stay, but we took a point off for our experience with the room service. We requested a room refresh on our second night, and were shocked to come back to a room with unmade beds. The house keeping staff had come in that day, refreshed our towels and took out trash, partially made one bed, didn’t make the other one at all, and left the pull out sofa a mess. We had left a tip and were really disappointed in how they left our room. Less of an issue, but the kids had difficulty using the game room (remotes weren’t charged), and we needed a staff person to unlock the pool when our key cards didn’t work. When we checked out, the front desk staff barely acknowledged us, as they were too busy on a personal cell phone call. This property has a lot of potential, is new, clean, well designed, and comfortable. But the staffing issues were apparent.

I have stayed at this hotel for over 300 nights in the last three years and it has become a home away from home. The staff are very welcoming and accommodating in the hotel location service and amenities are without equal.. strongly recommend this hotel for anyone looking to stay in the area. A special shout out to Miss Helen and the morning crew who have looked after me for the last three years.. truly a wonderful experience and cannot endorse this hotel strongly enough

Stayed at this lovely hotel for one night a mile or two off City Line Avenue. I can’t think of any negatives. Front desk was friendly and noted my Marriott Bonvoy status. Free water. Furniture in excellent condition. Bedroom, kitchen, bath all very clean. Bathroom amenities all stocked. Instant hot water in the shower. Free parking. Nice free breakfast buffet with hot items, fresh fruit, and waffle machines. I had a delicious sandwich at the Cafe on the property. I was traveling alone, and felt completely safe. Room key needed for entrances and elevators. Just a really nice stay.

Great visit to the Residence Inn at Bala Cydwyn for a mini Philadelphia getaway. While looking at various hotels in the Philadelphia area, including the downtown area, I saw there were lots of options but many only offered small rooms and charged upwards of $60 per night for parking. Others utilized parking garages "in the area" that were not connected with the hotel and I had some safety concerns with that. I have always enjoyed staying at Marriott's Residence Inns and saw that this one checked all the boxes: good reviews, free parking, free breakfast, fitness center, within minutes from eating options and only 15 minutes away from downtown Philadelphia. The immediate area of the hotel is unique in that it is surrounded by iron works and the hotel builds on that theme with some lovley decor throughout its space. The hotel is right off the Schuykill River. There is a great walking/running trail alongside the river there as well; the Pencoyd Trail. That entire area is separated from the rest of the town by I-95 and some train tracks...very safe and quiet. Check-in process was simple. The lobby was well-maintained with some business-center style computers off to the side. We ended up getting a studio suite with one king bed, sofabed and a kitchen. The room was great...the full-sized refrigerator, kitchen, microwave, iron, ironing board and large TV with adequate channels (including HBO) are always appreciated, especially when traveling with the family. The TV also allows you to sign into a few streaming apps, including Netflix, Youtube and Amazon Prime. Clean bathroom with good water pressure. Efficient climate control in the room as well. Quiet rooms...we didn't hear much outside noise. Ice machines were seemingly on every floor. There are two restaurants at the hotel...one is casual and the other a bit nicer. Hot tea and coffee, iced coffee, water and cookies are free and available at all times in the lobby. There is a "marketplace" shop that sells snacks and drinks in the lobby as well. There is an adequate fitness center, nice-sized pool, a game room (a few games) and a lovely lounge area with a fire place. The lounge area is a quite big and had some great soft/lounge seating throughout as well as lots of board games. A nice place to kill time before check-in or after check-out, or just relax. The stay price was a bit higher than some other options, but the extras and conveniences make up for that. All staff we encountered were friendly and helpful.

Great hotel with an indoor pool big enough to swim laps. Special thanks to Paula and Michelle at the front desk who were extremely helpful. Convenient location and we will definitely return.

Everything was alright at first and then the staff made it GREAT!!!! Tatiyah, Michelle and Steven made the difference . (GREAT) and Ed chief engineer. I will definitely be back.

It was clean and comfortable. The onsite cafe and bar were great. They have a delicious complementary breakfast.

Nothing.

This hotel is great for what it is. Rooms are massive, service was good and flexible with early check in. It's kind of in the middle of nowhere so if you want to eat anywhere other than the 2 adjacent restaurants, it's a 20 min walk to Manayunk. Overall, good value for money (though when I wanted to extend the price was double, which was no longer good value for money...)

Everything! Thank you