Roami at The Brassline

Everything would have been ok until I discovered the following. 1. The bed frame was made of thin, cheap wood slats that connect to plastic. Kept falling out and mattress wouldn’t stay up. 2. No washcloths offered. 3. Teenagers partying downstairs in a room, loud all hours of the night. I spent $800+ for this room. Should’ve stayed at Hilton for that.

Pleasant, had all the basic needs that we need to stay, except we ask for couple more towels, we only had one. Got surprise that there's no concierge but got use to it. Id book it again.

Amazing place was not what expected due to bad reviews. It’s good

This was the most odd hotel experience I’ve ever had. First, I requested an early check in, which was denied. No problem, it was a few hours before check in. Upon arriving the room that was supposedly being cleaned (hence the early check in denial), was clearly never cleaned, unmade bed, trash. Made my way back down to the virtual concierge, where I was given a different room and code. This room was at 87 degrees by the thermostat, though clean enough. It appeared the AC was broken and maintenance would not be available for days? I was confused by this. Was given a different room to try after being told I would potentially need to be at another location. I specifically picked this property for its proximity to the conference center, so that was not an option for me. Third room would not open per the code provided. At this point going back and forth to the lobby, trying to text/call felt extremely ineffective and frankly, irritating. Eventually, the fourth room I was given to try was at a normal temperature and clean enough. Although I stayed for the duration of my reservation, I discovered some unpleasant, but tolerable, quirks. One sink did not drain properly, one bed had gross stains in the comforter, and the other bed had an alarming habit of dropping bed frame supports at every move. Almost everyone I encountered in the elevator (which did not have any recent inspections posted-scary) felt we were on a hidden camera show. Choose your own adventure…at your peril I suppose.

We Loved the room. it was very clean and luxurius. But my problem is with the Parking. the do provide it but it's $40 a night. At least the street parkig is free at night but your lucky if you can find a spot close to the hotel. there's no staff at the front Desk but there's a cleaning crew. But other then all that we did love the room, but I'm not sure about choosing to stay here ever again due to the struggle of finding parking close to the hotel. But it is great for those flying in out of town getting around by Taxi or Uber.

The bed was broken & being propped up by a stack of pots. There was a fire & there is no staff onsite to direct the firefighters. It was hard to get hold of anyone if you needed help. Otherwise it was very clean, but don’t think I’d stay there again.

Unfortunately, we were placed in a unit with broken air conditioning. So in the hot steamy Louisiana temperatures it was miserable. We contacted the property right away using the 800 phone number. They said they made a maintenance report and they would get to us between 9 AM and 5 PM. At 3 PM. I contacted them again saying we hadn’t heard from maintenance and it was currently 80° in our unit. Someone showed up and said they would fix it and we went out to dinner. When we got back at 8 PM it was not fixed, the unit was slowly getting hotter and there was no communication with us as to why. I again contacted the property and asked to be moved to a new unit. We were there with a large group celebrating a birthday and had to spend a lot of time handling this issue, trying to contact someone, re-packing and unpacking and moving between units. We asked for a refund of our first night and are still trying to get management to refund us. I would also mention that the ice machine in the lobby was broken and there is no ice machine in the units. We reported this the first day and they said they would address it. At the time that we left, four days later, it had still not been fixed.

Process for checking in was easy, room was clean and the help desk was very hunted down a tv remote for me. Im sure it was wrapped in bedding from prior guest and taken when they cleaned the room. 4 remotes later and I was all set.

I stayed here Thursday through Sunday my experience with my room wasn't what i expected. Lets start with if you have no front desk attendants or staff then ensure the rooms are fully stocked with towels for the duration of the guests room stay. Then when housekeeping does the rounds make sure the do simple things like swwep u der beds it was a drink bottle with a used condom under my bed. Then my bed broke from simply laying on in thats how i knew they condom was under there. Bed broke every night to the point that i didn't even want to fix it anymore just laid on separate parts of the bed. I saw housekeeping and asked for a face towel but all they had was a body towel.

Gnats are horrible, the odor of garbage hits you as soon as you walk outside. Have what you need, there’s NO vending, no ice machines, no towel unless you walk down stairs hoping there are towels left, no coffee creamer. Saw a few roaches, ironing board was broken.