Roami at The Brassline

The room was nice and modern, but my son was trapped in the elevator for over an hour. Customer service was not able to reach anyone, so I had to call 911 to help get him out safely.

False advertisement no pool on site and it was a rat in our first room no staff on duty shower floor nasty just not a good property

Very clean and comfortable. The only issue was in one unit the air didn’t work properly so it was muggy and we didn’t have enough towels for 6 people.

Very clean. Property was well kept. Super close to the convention center- less than 3 min. The only thing I would say is the outside doors to the overall building were not locked even though it says a code is required. There is also no attendant at the front or in the parking area like stated. Parking is expensive (90.00).

It’s a little echo-y but it was nice that the rooms came with white noise machines. Everything else was great!

I loved staying here. Will definitely come back!

I like the idea of minimal staffing but it was heavily disorganized. We arrived and the initial room we booked was already taken so after waiting for about an hour we finally got a different room which had limited towels - When we asked where can we get more towels, the lady on the phone told us that she will make a request and the earliest would be the next day. Super disorganized. Missing items (we had an ironing board but no iron). The pool mentioned was a 17min walk from the hotel.

Very quite and all the amenity available for use.

Headboard of the bed was dirty. They didn’t care . Bed frame broke in the middle of the night luckily we didn’t have any severe injuries other than back soreness from a lopsided bed. Requested a new room or atleast getting a repair. Was told they were coming at a certain time and I came back to meet them . No show. Another 3 hours passed and they finally showed up and “attempted” to fix the bed frame with pieces of wood. (Bed frame was missing a metal bracket) . They told me the bed was fixed when I arrived back at the hotel it was poorly repaired looked rushed. And now the bed was floating on one side because of the brackets he made lifted one side of the bed higher.

the whole experience