Roami at The Brassline

The room had a terrible smoke smell..I ended up only staying one night then leaving to another hotel close by. Customer service was delayed in responding. Not having a front desk made this a very uncomfortable stay. STAY SOMEWHERE ELSE! The room didn't even have a single chair, so if you want to work a little its not comfortable.

Amazing contactless service

Never was the listing ever available….wasn’t able to check in after booking it even though I received all the necessary emailed information to follow the procedure of checking in. Also, found out that the room was given to someone else even though I paid for it! The property manager/ownership was no help and Orbitz saved the day. P. S. This review was rejected and asked to be revised….i will not.

There was a mouse in the room during my stay. The sound proof is very very bad for the room. I woke up several times in the night due to traffic outside. It’s impossible to sleep in the room.

Apartment was beautiful! Originally booked one across from the conference center due to the gym access and amazing proximity to the convention I attended. Was notified day of my arrival that the unit I rented was without air and I would be renting at unit 15 minutes further away. This made my stay far more challenging, I was allowed access to the original properties gym but would have to haul back to my rental to shower. Had lots of extra steps!

Great space , apartment like setting and close to downtown

The place is real close to the convention center. It has all the amenities of a regular hotel but without the hassle of waiting for personale and staff. Everything is automate and I loved the card-less service. My only complaint is that the body wash was low in the bottle when I got there. Only enough for one shower and they didn’t refill it the first time I asked so I had to ask two day in a row. The roof top is a nice hangout spot. The first night I went up, the lights were turned off and the staff was gone for the day to turn them on. The second night I went the lights were on already. Overall, this is a four plus rating hotel.

Great for the price

The good: the property was minutes away from our pickleball menu. The room was nice and clean. The bad: Minimal staff on the property, everything is generally virtual/AI. When trying to get our microwave replaced, maintenance never showed up. We needed and asked for hand towels, no response. We left text messages, no or late responses. We paid a pretty good premium for our room and yet we were charged $120 to park! That really sucked. Our room was right outside of an overpass so noisy traffic. We should be comped at least 2 of the 4 days we stayed.

BE WARNED - this is a SUPER loud hotel. It’s located under a bypass so it’s like you’re sleeping in the Indy 500. Zooming, racing cars revving their engines through the night. They clearly know about this because they provide a sound machine but it was so loud it cut through the sound machine. I lived in NYC for 10 years and I’ve never experience noise like this. In addition, the pull out sofa was covered in dirt. The sheets had stains, the sink clogged with just running water when washing my face, the bed was sinking on one side. The hotel refused to take ownership for any of this. I feel like the hotel had a responsibility to disclose the noise factor from their location. I felt duped into booking this stay that appeared better than it was. This was one of the worst hotel stays I’ve ever had.