Omni Oklahoma City Hotel

For over $300/night, this property certainly was not worth the value. If you’re staying here expecting to enjoy the Chase The Edit perks then I would choose somewhere else. They did not give us an upgrade and even lied that the hotel was at full capacity; hence there was no availability but I could still book half a dozen of rooms for those same nights on the hotel website as well as on Chase Travel. For breakfast, this hotel doesn’t have a buffet so they give $30 in credit per person to use at their restaurant. Since you can’t use credit to cover gratuities, it’s not actually free like at other properties. Before we arrived, I called to have my husband’s name added to the booking since my flight got cancelled and he would be checking in ahead. The male Guest Services agent took his info and said everything should be good to go. Then I called back after 30 mins to inquire about something else and was told by a different agent that she did not see any other names on this booking. Makes you wonder about the competency of the staff here. Lastly, when asked about late check-out, the front desk said they could only allow until 12:30pm. We said okay, but when we checked again the next morning just to be sure, a different rep said they couldn’t offer late check-out at all and we would have to leave at 11am. It was only because I mentioned speaking to someone already that she said “okay well I don’t see any notes in the system but I’ll get it sorted for you til 12:30.” What is this inconsistency? The front desk here truly makes you feel unwelcomed and unappreciated with their lies and reluctance to assist.

The ambiance is amazing. Loved the lobby, bar area, rooftop pool, and of course the room.

Some staff members could have been more welcoming. Front desk management/lead lacked a welcoming environment. Pool area needed more bartenders and waiters to keep up with the large number of customers, and it took 30 minutes to recieve our appetizers in the bar. The manager did take both items off our check though. New kitchen staff evidently.