Omni Oklahoma City Hotel

While at the pool, we ordered food including chicken strips, a burger, and a side condiment that appeared to contain jalapeño jelly and onions. After placing the condiment on the burger and taking a bite, I immediately bit into what appeared to be either a large shard of glass or a heavy piece of hard plastic. I brought the issue directly to two bar managers at the time and intentionally did not create a scene, despite the seriousness of the situation and the fact that my young children were with me. Had one of my children consumed it instead, the outcome could have been far more severe and potentially caused significant injury. What concerned me most afterward was not simply the incident itself, but the lack of meaningful follow-up regarding the potential danger involved. The meal was compensated, which I appreciate, but no one from management contacted us to acknowledge the seriousness of what occurred or the risk it presented. Ironically, the only follow-up communication we received during the stay was from the spa director regarding an unrelated scheduling issue for services we never received. That situation was handled professionally — including a call and a bottle of wine sent to our room — which only highlighted the absence of concern regarding the food safety incident. I am not looking to create unnecessary conflict, but I do believe this situation warranted greater attention and acknowledgment from management given the potential consequences. I would appreciate hearing from someone directly regarding how seriously this incident is being taken and what steps are being implemented to prevent something similar from happening to another guest.

It was a great place to stay. Loved everything about it.

Everyone was amazing and so eager to take care of our needs!! Didn't get to the Pool but everyone I spoke with said it was AWESOME. Loved the view from the room as well!

I loved that you get a drink voucher as well as had activities in the lobby to participate in. Seltzer was our FAVORITE restaurant to eat at in Omni!! The portions were huge and the food was so good!!!

The only restaurant we enjoyed was Seltzer, but they close early. The steak house didn’t have many options and the other one’s food was not good. The live band was nice!

We had the best weekend in OKC staying at the Omni. The location is great, but most importantly, we were very pleased with the exceptional customer service from all the staff members at the front desk and in the restaurants. The hotel is beautiful and the room was spacious and quiet despite the busy marathon weekend. I plan to return to enjoy the rooftop bar and pool, spa, and extra large fitness center.

The shower was awesome !! Great spa

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