TownePlace Suites by Marriott Houston Northwest Beltway 8

Pool was not clean. Water was green

Everything was great experience breakfast

Close and convenient to things I wanted to do

Na

The house keeping at this hotel is non existent. There was mold growing in the coffee machine, lights in the room didn’t work, there was a used face mask in the lobby. The woman at the front desk, Tiffany Chadwick was very rude and threatening.

I liked the location & facilities

N/a

I am giving them only a 4 star because some of the staff aren't customer first. Considering I work customer service and have been for 22 years. I've always been taught to put the customer first. Especially when the staff makes a mistake. Unfortunately, I had an experience with my account here and the property manager was not willing nor did he provide any accommodations to fix the issue. However, there was ONE staff member who is AMAZING!! Cici!! She is the best!! She was very accommodating when my family needed. She is amazing to talk to and very professional. She showed me how to book my rooms with using my points. Cici is just loving and amazing as a whole. Other than the customer service, the rooms, specifically the suites was amazing! It is HUGE!! It's spacious and has plenty of storage. I love the fact it has the availability to cook in the room. The property is very clean and peaceful. It is conveniently located to some shopping, food and groceries. They keep the pool maintenance up. The gym is great. It has some great equipment and a range to choose from. They serve a hot breakfast every morning. It was pretty good for the most part. I would definitely recommend.

Everything!!

Loved it!!

I was double charged at the property