GuestHost - Pratello Il Gelso Apartments

That it was an apartment with everything required and the area

The garden was not nice like the photos

Lively location and not far from centre of city. Lots of bars and restaurants nearby. Quiet flat. Comfortable beds. Good facilities - washing machine, iron, etc

The flat is quite small, especially the bathroom. The toilet is located in a narrow alcove. There is no bidet. The toilet shower (doccetta) did not work properly so we could not use it. The boiler pressure was zero and took me some time to fix it with the host's remote help. When we arrived the link to open the front door did not work.

Location and facilities.

N/A

The room was clean and comfortable. It is a cute little apartment. Easy to access and good instruction by the host to get the keys, etc. There is a working washing machine.

Beautiful garden e nice studio to live in the center of Bologna. Quiet place to sleep and you have everything you need inside the house.

We arrived at 3pm and the apartment had not been cleaned. We contacted the manager immediately and he said the cleaner would arrive soon. We waited over 2 hours, by which time it was getting cold and dark. Our last response from the manager had been at 4pm, despite our attempts to reach out to him and try to find our what was going on. At around 5:15pm, we felt that we had no choice but to find alternative accommodation, so we messaged the manager to inform him that we would be leaving. He has inaccurately reported us as not showing up at all, and is refusing to offer a full refund. Booking.com is in the process of resolving this dispute.