West Park Hotel

The TV didn't work, and didn't work for the two days we were there. We informed the manager (who was nothing short of rude), who did absolutely nothing. Oh and there were cockroaches. The blind didn't work and there was light streaming into the room. The shower didn't work properly. The radiators didn't work. The wallpaper was ripped. There were no plugs by the beds for mobile phones. I could go on. Just the worst experience ever. Oh and it was by a dual carriageway with a long walk across the motorway to get to the nearest public transport. Either by walking down the dual carriageway or walking across the bridge and through a housing estate. There weren't enough staff and the manager was never there and when he was there he lied to us about fire regulations. We had to leave after two days (we were booked for six) with no refund or apology. Oh, and did i mention the cockroaches!!!

Nothing

The TV didn't work, and didn't work for the two days we were there. We informed the manager (who was nothing short of rude), who did absolutely nothing. Oh and there were cockroaches. The blind didn't work and there was light streaming into the room. The shower didn't work properly. The radiators didn't work. The wallpaper was ripped. There were no plugs by the beds for mobile phones. I could go on. Just the worst experience ever. Oh and it was by a dual carriageway with a long walk across the motorway to get to the nearest public transport. Either by walking down the dual carriageway or walking across the bridge and through a housing estate. There weren't enough staff and the manager was never there and when he was there he lied to us about fire regulations. We had to leave after two days (we were booked for six) with no refund or apology. Oh, and did i mention the cockroaches!!!

Nothing

Location

Didn't get to stay in it.

Lack of communication from BOOKING.COM. that the hotel wasn't to accept any bookings.

Didn’t get to find out

I was closed yet I paid to stay and now my money has been stolen by booking.com

Property looks beautiful when you first walk in. But the rooms are totally different to what’s shown in the pictures online. There was no hot water or plug for the sink. When I asked about this I was told it’s an old system takes ages to get up to rooms and the reason there was no plug on the bathroom was due to people flooding the rooms.

The hotel was shut down the day before our stay and we were not allowed to stay and had to make other arrangements at the last minute

Clean bed, comfortable.

Dirty cups and bad smell from bathroom (sitting smell of wet dog). Probably lack of proper ventilation. Only 1 (one) socket for the room nowadays is much below expectations.

The room was clean, though well used decor wise. Bed comfy , facilities adequate. The staff extremely helpful and very pleasant.

As the hotel was in the process of changing owners, the bar was short of choice. Kitchens were closed so food had to be ordered in, the staff were very accepting to that and we sat in restaurant to eat our takeaway.

Nothing!!

The Hotel Head Office cancelled our booking and only advised this on the morning of my booking. I called the Staff who were rude and very unhelpful. I am therefore asking for a refund and will never book this hotel again