AC Hotel by Marriott Columbus Downtown

Everything was wonderful! The location, gated parking, cooling pillows, comfortable bed, just everything!

There isn't anything to not like!

Very clean Great gym

Overly expensive for area

Clean

High nightly rate

The staff exhibited a textbook example of the "NO" approach to customer service--and, worse, they lied. Here's what happened: The sliding glass door in our bathroom did not close. When I called the front desk, they told me there was no maintenance staff on duty. When I asked to move to another room, they said there was not one available--that they were fully booked. I looked at Booking.com, which showed at least 5 rooms of the same type available that night in that hotel. I asked to speak to the manager and was told at first that they were unavailable until the next day. Finally, when we returned from dinner, the manager had appeared, and she told me that a repairman would be coming to fix the door. He finally arrived sometime around 10:00, and proceeded to break the glass door in the process of trying to get it back on it's track. He said he would just sweep up the tiny shards of glass and it would be fine. I really didn't want to spend the night walking around barefoot in a room with a broken glass door and splinters on the floor, so, I went back downstairs, and the manager finally agreed to move us to another room. We got into that room after 11:00. If they had just moved us to a new room when we first asked, this review would have been very different.