Tru by Hilton Troy Detroit

I TRUly enjoyed Tru! It was nice and clean, and there everyone was so friendly! It is such a fun place, and we will most definitely return for sure!

Great hotel located in metro Detroit. The rooms were modern and perfect sized. The amenities were amazing and the staff made me feel like I was one of the family

Super clean rooms! Customer service was very polite, really cheap rates for that nice of a hotel! I would definitely stay again.

We absolutely loved this hotel. Extremely friendly and helpful staff. Rooms were immaculate, and the managers were very engaging with guests in the lobby, and helpful with local food and restaurant recommendations. We will definitely be back here next time we are visiting the area!

We had a great time. It was very clean, very nice staff, the only complaint we have is that the front desk lady in the night was a little cold but we LOVEDDDD Erin. She was very helpful with rearranging our stays. We will be back!

Had a peaceful 3 day stay here during the week ! All the staff were so kind & helpful . Erin was so lovely & knowledgeable! I will be back !

Stayed here for a night away and it was amazing! The ambiance was absolutely incredible and the staff was so nice. Checking in was smooth and easy, I was informed of all accommodations and local things to eat and do. I’ll definitely be staying here again soon.

The front desk lady Erin was absolutely wonderful! She greeted me with friendly smiles every time I walked through the lobby and made check-in and check-out quick and easy. She even remembered my name and went out of her way to help with directions and dining suggestions. It’s rare to find staff who genuinely care about their guests like this.

It was a nice stay. Very quiet.

During my recent stay, I encountered a significant issue with your reservation system. While trying to book a room, I received a notification stating that the room I attempted to reserve was no longer available. I immediately made a reservation at another hotel based on the confirmation that your hotel was sold out. Despite my attempts to clarify the situation with your staff, I did not receive the assistance I expected to resolve this matter promptly. I called the hotel to ask them to release the room and issue me a credit. There were no rooms available in the area and management could have easily filled the room. They refused to release the room, which sat empty despite very few available rooms in the area due to a Tigers home playoff game. Additionally, the lack of effective communication from your staff made the situation even more challenging. I was met with indifference rather than understanding, which only added to my dissatisfaction. I believe that an establishment of your caliber should prioritize customer service and take proactive steps to address issues that arise.