Hyatt Place Phoenix/Downtown

Located downtown close to all downtown Phoenix has to offer.

We got our room and were immediately greeted by a dog barking next to us every move we made. We went and spoke to the front desk. The guy seemed to not know what their animal policy was but he agreed to change rooms but we had to go back and get all our stuff out because he said as soon as he gave us new keys we would be locked out. Ok back up get out stuff, bring it back down, to get new keys to go back up. We got the new keys and a different front desk person said oh you were by the dog, we have to get to the bottom of that, which showed the first guy had no idea what he was doing. We go out to valet, which was apparently lunch time for them as they were NO help at all. One kid said they had 15 spaces outstanding and reserved while the other 75 spaces were full. They were hotel valet but more worried about valet for the theater across the street. Told us we could walk 2 blocks away and park ourselves for $10 less than the $45 to valet. We found other parking. Manager asked us what she would like us to do about it. She finally said I'll deposit 1500 points in your Hyatt account, which equates to about $25. We will never stay at that Hyatt ever again.

walking distance to convention center and very clean and friendly staff.

Breakfast cleaning rooms and location

Walking access to sports venues

The location was great

Too pricey for the size of the room..and the room didnt have a tub

The entire expierence was relaxed . The hotel was clean and the staff was professional and helpful. Great customer service.

I was in Phoenix for a trade show and had a problem with my display. Carrie at Hyatt Place went above and beyond to get what I needed to fix it. Thank you Carrie!