Candeo Hotels Kyoto Karasuma Rokkaku

While the property is unique and has all the historic kyoto characters, the hotel itself is a bit disappointing. First, I booked a room with sofabed and already paid the extra cost with expedia, however at check in the person at the front desk told me they don't have record and charged me extra cost to use the bedding for the sofabed. The front desk was confusing as he told me there's no charge for kids but when I asked what is the extra cost that I already paid for he said it may be amenity fee for kids. Mohamod from Expedia was very helpful and called the hotel helped me solved the problem right away. Second I was excited for the unique Japanese bento breakfast, but was told at checked in that the breakfast room was already all booked up until 9:30, as it's very small. The room set up is also the most not make sense one out of the hotels we booked in Japan, with the closet area all the way deep in the room. If you like the hotel's character, be prepared to take it's inconveniences

地理位置極佳 公共空間很有特色 房間舒適 大浴場可使用時間很長

The hotel room is very roomy. Very clean and the staff are all very friendly

The hotel had a good location. Our room was on the ground floor with no window really. However the bed wastage for being Japan and the spa was very nice!

Very comfortable rooms, good breakfast and spa, the reception staff the worst in the hotel

マンションを改装したのか、廊下が外気に接し寒い

Absolutely fabulous! Nice staff, nice lobby, nice decor, nice “onsen” spa, nice everything. The only thing is the laundry dryer is horrible , Looks like the lints needs to take out and it wouldn’t dry. So I’ve been air drying it in my room. I have two kids so I’m doing laundry daily lol. The spa is absolutely fabulous, for the ladies it has two personal tubs and two public pools, and a mist sauna. We went to kimono outlets and end up taking pics in the library in the second floor and it turned out gorgeous. Love this hotel! Housekeeping is great. Just outside the hotel a few steps ahead it’s Hollys Cafe which their spaghetti is so good. Location is central. Close to bus stop, train everything.

Custo beneficio excelente. Bem localizado, onsen fantástico, quarto limpo, confortavel e com uma excelente ducha.

メリット ▪利便性がよい ▪周りが静かで1人で入れる店も多い ▪清掃を頼まなくても タオルやミネラルウォーターが入った袋を 翌日ドアノブに下げてくれていた デメリット ▪タクシーが停められ無いので大通りにまで出て 自分でつかまえなくてはならない (帰り等荷物が多い方は要注意) ▪大浴場が狭くて寒い(脱衣所は大丈夫だがやはり狭いし 洗面は２つで シャワーキャップが無いし 時計が無い) ▪他の方の口コミにもある様に 大浴場のフロアは吹きさらしになっておる故に 出てからエレベーターまでが寒過ぎた ▪昼間工事の音？がうるさかった ▪スタッフに笑顔が無く事務的 結果的に段差も多いし ラウンジに行く気にもなれず ビジネスホテルとさほど変わらないと感じた また泊まろうとは思えず 残念だった

レイトチェックアウトにも関わらず2度も勝手に部屋に入ってきました。 その後も電話がかかってきたり、ゆっくり過ごすことはできませんでした。 クレーム入れたのにも関わらず[そうでしたか]で終わり。