Best Western Premier Sapphire Halong

Great view of the harbour and boat fireworks at night but it can get a bit noisy when the boats come and go (loud music and karaoke), but it makes it exciting. A good location for local shops, bars and restaurants and only short taxi to the tourist area. It's also just 2km from the start off the Ha Long Bay marathon. Good selection of food for breakfast, all nationalities are catered for. The tables should be cleaned a bit quicker and the same applies when items are used up. Staff should top the items up quicker, rather than wait until asked. Bit of a nuisance was the attitude of the indoors pool man who was too lazy to get us clean towels and bring them to the outside pool that we was using (he would rather be on his mobile phone). It would be better if the hotel had clean towels stowed near the outside pool entrance area to save guests going and looking for them.

Amazing hotel and staff, couldn’t do enough to help us & arranged our cruise around Halong Bay. However, hotel wasn’t in a great location for dining in the evening & we couldn’t find any veggie food in the area- not the hotel’s fault of course! (We ate in the hotel and it was lovely!)

The overall experience of this hotel is very good. Only the table arrangement in the hotel restaurant need some improvement to make sure a guest not losing his table after getting food in buffet

Séjour Marathon

It was very nice because it was clean and well-maintained.

Service from the staff is what kept me extending my stay. Special thanks to everyone. Thanks too Ming for chatting to me. Room was spacious. Bathroom was big too. Room was cleaned daily. Herbal tea. Bottled water. Cold aircon. King size bed. Great bunch of expats in the hotel too. Nothing was too much for the staff. Transfers and cruise organised. Assistance for shops etc. I will return.

Staffs are nice, friendly and helpful.

We were there about four nights after super typhoon Yagi devastated the area. Although very little was up and running around Halong Bay, the hotel was operating and we felt very fortunate to have a safe place with running water and electricity throughout our stay. I have the deepest admiration for all the staffs at the hotel for their resiliency and professionalism in the face of such chaos and destruction. A special thank to Pham Minh for always greeting us with a smile and for the informative conversation about the area. I once heard that you don’t know a person’s character until you see them operate under extreme adversity. From what I observed, they have it in spades!

It's located outside CBD, so its quiet but need the transportaion for visiting spots

Amazing stay, big unit, amazing staff, amazing kids club, amazing breakfast, amazing pool…we loved everything, would go back anytime!