Best Western Premier Sapphire Halong

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Excellent

Worst 5 star hotel ever. Dirty with hairs in the shower. Tv did not work. Wifi did not work. Nobody speaks english or tries to help even if you asked. Awful breakfast. Crazy noisy.

Staff was very helpful. Spoke English well

not near anything

The service was the worst. It's crowded and messy. Vietnamese people open the hotel door and talk loudly. It's a five-star hotel, but no one controls them.The phone in the room is broken and doesn't work properly. I can't call room service. All the shampoos, hair conditioners, bodywashes, and handwashes in the shower are broken and I can't wash properly. When checking in or checking out, we don't hold back those who don't follow the order and deal with Vietnamese first. It's the worst hotel I've ever been to. I don't think I'll ever visit again in my life. No one sets the table even when I go to eat. It was a terrible experience

C'était un super séjour, l'hôtel est magnifique, la vue est super, le personnel de la réception est formidable, super accueil, proposition de promenade dans la baie d'Ha long, prêt à aider, le personnel en général est super. C'était un séjour vraiment super, je recommande vivement cet hôtel. Cyrille

We enjoyed our 8-day stay at the Best Western Sapphire. Upon checking in, we were surprised to be asked to pay an additional fee for our 8-year-old daughter who is considered an additional adult rather than a child. Our hotel suite was very nice, fairly new, and had a view of Sun World’s Sun Hills. When we checked in, it was extremely busy due to Vietnamese Labor Day and Reunification Day (lots of tourists being bussed in and out each day) but the last few days of our stay were very quiet and we often had the pool and Kids Club to ourselves. One of the staff, Ha, was extremely kind and welcoming. We appreciated her hospitality. We tried a breakfast and a dinner at the hotel restaurant but it was pretty expensive for the value (around $40 USD for a family of four) so we often would take a 25-minute walk or a 5-minute Grab to the nearby mall area to eat. Our family really enjoyed Sun World Ha Long which was a 10-minute Grab ride away. Note that the Dragon theme park and Typhoon water park were closed frequently due to weather and possibly low attendance.

I had an absolutely incredible stay at this hotel!! Probably in the top 5 best hotel stays I have ever had. Our room on the 22nd floor was absolutely amazing, beautifully renovated with modern finishes and a balcony with a stunning view of Halong bay… this hotel had everything! …and the front desk staff members were amazing- very friendly and eager to help us maximize our stay… they recommended a one-day boat tour which was really quite excellent. The breakfast buffet wasn’t included, but was really exceptional!! The dining room and lounge areas were beautiful and very comfortable with big cushy chairs! The overall price was very reasonable! My only complaint was that we went for a late dinner (9:30pm) at the restaurant where it was just us and one other table, and for some reason the food took forever… our server was lovely though and very apologetic, and she compensated us fairly so in the end everything was made right! When I come back here this would definitely be my go-to hotel! I highly recommend it!

Super, personnel au petit soin. Tres bon séjours