Thompson Savannah, by Hyatt

We liked the river view.

We did not like the tub shower. The glass door only opened on one side making it awkward to turn on the water only when standing in the tub. Should have walk in showers at the level/price of hotel. Parking is a pain if you opt for the street parking. Staff at the roof top were not friendly, we left the roof top and ate downstairs and found our waitress to be exceptional.

Beautiful rooms, free car service with in mile limit, beautiful roof top restaurant.

Nothing

A most excellent stay, from easy and informed check in, to an incredibly clean and comfortable room. The bedding and pillows are excellent, electronics are all updated and working as expected. The bathroom layout is terrific with good privacy, a really unique shower situation, and incredible water pressure in the rainfall shower head! The property is very well managed and definitely conveys an impression of luxury, much more boutique than you’d expect from a huge chain like Hyatt. The grounds are expansive with lots of outdoor seating and play areas, and with direct access to river walk, an enjoyable outdoor experience amongst the Savannah hotel options. We booked as part of AMEX FHC program and the check-in representative was well versed in the program and explained all the options. Too many hotels require that I ask and then fail to understand the program. The Thompson staff is on top of all the details! The only caveat is the .7 mi distance from hotel to main areas in historic Savannah. But you know this going in so just be prepared to be dropped by the hotel car (great service) or have a nice stroll. Special note: this is a pet friendly hotel but we never once smelled pet odor. Cudos to cleaning staff! Also, the dog next door was barking regularly since the owners left him alone. One call to the desk and they invited the owner back to their room to manage their pet. Problem solved efficiently. In all an exemplary stay and what you’d hope from all your hotel stays!

Nice Hotel, great location. Very clean and comfortable as we stay for one night, very close to downtown areas. Good choice.

Primary issue was with one staff member with an attitude at breakfast. The resturant was short-staffed and this staff member was not understanding/cooperative. However, the manager came to our rescue and made up for the rude/uncoperative staff member. Suggestion is to train the staff for customer service as when expects that at a high end, expensiv, hotel.

It is one of the nice hotels in the area... the restaurant downstairs has such weird times and days if you are there for work in say a Monday and depart on a Wednesday early morning... you do not get to take advantage of having it right there... you have to leave and go find some other place each day or go to the bar upstairs which is cute... just not something I could see doing every night week after week

Truly, one of the best hotel experiences of my life. Stellar accoutrements in the bathroom, with fabulous water pressure from the nicely-situated rainfall shower head, and lovely luxe shampoo/cond/body wash, followed by use of a reallllllllly good blowdryer (as a hairdresser of almost 50 years, that's saying a lot). The bed was comfy, there were enough outlets and usb ports to be helpful, and the decor for Christmas was beautiful. I'm glad I paid a little extra for the river view room - it was a lovey way to wake up, to be able to see the sunrise over the water. The room was uber quiet, with nary a sound overnight, and very good blackout curtains. Highly recommend!

I love the Thompson and have stayed there several times. I often go on long car trips, and make a point to stay at the Thompson because I enjoy the hotel so much. The showers are amazing. The rooms are beautiful. The view is really lovely. I usually travel with my dog, and she is welcome at the hotel. There is a park right outside and along the river for walks.