MainStay Suites Georgetown Lexington North

Newer property, well maintained. Quiet area away from traffic.

The beds were comfortable

The shower was dirty, the breakfast was ice cold. Had to microwave it before we could eat it and we came to breakfast right after they put it out. They didn’t have any covers for the food.

Check in was fine. The room was okay. Bathroom light switch was broken and the heat/ AC fan would not turn off, even when turned off on the wall thermostat. It was also extremely loud. The room next to us played loud music until 1am. This could be heard in the hallway and even on the elevator. The pool was not clean and there were not any towels. Also the elevator certification had expired in 2023. Breakfast was also pretty disappointing.

Damage in the room and trash left in the ottoman in the room

location was handy

no wifi

The hotel itself is a great location right off the highway and in excellent condition. We have stayed here twice in the last month and the facility is fine. My concerns are not about the hotel itself but about the staff. The first time we stayed here we walked past the desk clerk who was smoking a cigarette outside the front door and we wait about five minutes for her to finish her cigarette. This trip the desk clerk was curt, did not smile even once and was doing a phone call through her ear bud while checking us in. When we got to our room we find all the dishes still in the dishwasher and slimy. What this all comes down to is either lack of supervision or poor supervision

One of the better hotel/motels, that we have visited,breakfast was plentiful and good,staff was friendly and courteous,solid rest ,beds were comfortable,loved the overall experience.we will certainly return in the near future.