MainStay Suites Georgetown Lexington North

Staff

The staff was good at the front desk, the lady working the counter had a great personality, and will to help out

We checked in, after a long day, the lady checking us in on Thursday night, got us checked in and told us our balance. well the GM had already ran our card for $109.00 and the lady wanted us to pay the full amount, I told her no because it should be 109.. less because our card was already ran for that amount. She called the GM and the next thing we no my card was charged for the remainder amount. she told me to come back the next day to talk to the GM. So the next morning I stopped by the desk and asked for the GM and the lady said you will be up here in a min. I waited as along as I could and I gave up and had to leave because we had an appointment to be at. We did not have an Iron in our room. there was red splatter by the stove, and I never was told what time breakfast was, the WIFI password was, nor was I told where our room was and the number of our room. I tried to call down to the desk to get the WIFI password, and the phone did not work. I had to google the hotel to get the number to call and get the password. The walls were very thin, I could hear people talking all night.

The tub was a slow drain so when we showered we had to stand in the water. That's gross!

Breakfast was good, on Saturday Morning , but on Sunday Morning , there was nothing left -it was not replenished, even orange juice was out.

Nothing for breakfast on Sunday morning , not even orange juice, i couldn't find anyone to ask to refill the juice.

It’s was a nice hotel to stay in. Everything was like new and updated. We only stopped here to rest on a roadtrip. Definitely a good hotel to stay in.

The location

The fact that we hardly had wi-fi connection and had the unfortunate mishap of the pools pump not working for part of our stay which is one of the reasons we chose this hotel.

Staff was very friendly and was happy to give us fresh towels when asked for.