The Xperience by g

New management is working to better the guest experience.

Nothing to say about the property Nice beds but bad pillows

Dirty areas at the pool The staff don’t know how to resolve things Loud music at 8am nonsense No parking at the same place Restricted pool hours

It’s very far from the malecón, they were very strict about staining the hand towels with make up. The Starbucks awful.

Todo fue excelente excepto que el viernes rentaron el bar y la terraza del hotel para un evento privado que era de personas de no más de 16 años obviamente eso entorpeció el servicio del bar y al hacer la observación al staff acerca de la incoherencia de un evento de menores de edad en un hotel solo para adultos la respuesta de todos fue un simple “nosotros tampoco sabíamos”. En general todo bien, solo ese pequeño detalle que si rompe con el concepto del hotel.

Skipped breakfast but enjoyed the staff very much.

The access to hot water for tea or coffee late night.

You have a bit of everything in this hotel, there is a bar upstairs, a Starbucks(more affordable than most of them in Mazatlan btw), a restaurant and a juice bar. There is a little pool inside to enjoy with a waaterwall. A three minute walk to a beach with fun waves slamming into you filled with locals. Plenty of restaurants close by to enjoy. Excellent location.

I would have loved a empty fridge to store bigger bottles of water. The fridge was filled with other convenient drinks for extra cost. We made room and were able to store a single large bottle of water and some beer. Some parts of the neighborhood are pretty rustic but didn't even bother me. Mazatlan is a growing hidden gem 💎. The rooms were not that sound proof however noise was sufficiently reduced at a certain time.

The staff worked hard to please us. The stay was during the solar eclipse in Mazatlan. The staff made sure we had a perfect spot to watch the eclipse.

Some of the rooms do not have windows. Fortunately, we were able to change to a room with windows. That room we liked very much. I don't recall ever staying at a hotel that had rooms without any windows. Also, next door to the hotel, there was a band that played until after midnight on one of the nights, and the electronic bass sound penetrated the walls of the room. The staff do well with the facilities and circumstances that they have.

Todo increíble, solamente que dos días seguidos no me hicieron limpieza de cuarto