The Segond Hotel

Very disappointing experience We chose Segond Hotel specifically because of the plunge pool. The hotel description stated that it would be kept at the perfect temperature for any season, which was one of the main reasons we booked this room. Unfortunately, when we arrived, the water was extremely cold. We were later informed that the heater had been turned off for the season, despite this never being mentioned during the booking process. This made the description misleading, and as a result, we were unable to use one of the main features we had paid for, especially during the evenings. We contacted management to try to resolve the issue, but unfortunately nothing was done. Instead of receiving meaningful assistance, we were directed to an AI chat service that did not provide a solution. The breakfast was also very disappointing. The selection was extremely limited, mainly consisting of salad and bread, with very few substantial breakfast options available. There were condiments such as ketchup and mayonnaise available, yet there was no proper hot breakfast selection. Overall, we feel that the hotel did not deliver what was advertised. We booked this hotel based on specific amenities and descriptions, but our expectations were not met. We hope the hotel improves its transparency regarding its facilities, customer service and breakfast offering so future guests do not have the same experience

The room was nice, but shower head was broken. And very bad breakfast, we were like prisons. One of the stuff was very rude with attitude….

Very disappointing experience We chose Segond Hotel specifically because of the plunge pool. The hotel description stated that it would be kept at the perfect temperature for any season, which was one of the main reasons we booked this room. Unfortunately, when we arrived, the water was extremely cold. We were later informed that the heater had been turned off for the season, despite this never being mentioned during the booking process. This made the description misleading, and as a result, we were unable to use one of the main features we had paid for, especially during the evenings. We contacted management to try to resolve the issue, but unfortunately nothing was done. Instead of receiving meaningful assistance, we were directed to an AI chat service that did not provide a solution. The breakfast was also very disappointing. The selection was extremely limited, mainly consisting of salad and bread, with very few substantial breakfast options available. There were condiments such as ketchup and mayonnaise available, yet there was no proper hot breakfast selection. Overall, we feel that the hotel did not deliver what was advertised. We booked this hotel based on specific amenities and descriptions, but our expectations were not met. We hope the hotel improves its transparency regarding its facilities, customer service and breakfast offering so future guests do not have the same experience

The bedroom

The swimming pool

Just one word everything

I enjoyed every minute of my stay

propre calme

pas de restaurants à proximité trop loin du centre ville personne à l'accueuil pour vous renseigner je suis rentré par la porte sur la rue je n'ai pas trouvé ma chambre j'ai dû téléphoner on m'a indiqué qu'il y avait un autre bâtiment ceci devrait ëtre clairement expliqué dans les infos d'arrivée

Accessible for everything such as public transport,grocery and popular tourist spot.

There was no sign for pool timing schedule.

Good location

Unresponsive staff. Wanted a clean room and found it stinking of cigarettes. They “cleaned” it again as per my request however all they did is spray air freshener. The towels were all frayed, the shower wasn’t cleaned properly and the flushing and the water pressure was very weak. The soap dispensers were a mess. Not a 4-star “hotel” standard at all.

breakfast was ok, rooms where clean and comfortable

breakfast could be a bit better, maybe some more variety from the cooked section, boiled eggs werent fresh at all