Treebo Premium Travancore Palace Cherthala

Dont like anything

When i chake in the room, it is full of mosquitoes, and i ask for a chang room they chang the room and a lot room on the 2nd floor, and after 1 day, AC is not working weather is very hot i have complaint at 8 pm and up to 11pm no one take enishetiv to solve probalem and after they chang my room 11pm in night in other room AC blower is not working it was so uncomfortable AC air is hit to body ,food service is very bed serv uncooked chapati in food and when requests for replacement take so long bye the time food gets cold and uneatbal

Spacious room. Clean and neat. Water pressure was so good.

Restaurant was average. Safety was average anyone can enter to property through big parking side.

Good

Good

What i like there in Treebo are food and the location that its easy accessible. Receptionist and Security persons are very arrogant and unrofessional. I will never suggest anyone to this hotel. If anyone want to go there you can just go and have food thats okay, dont expect any good service and professional touch from the receptionists. Even security person dont care about their customers. Will never visit this hotel again.

"I had a terrible experience at Treebo Hotel. The receptionist was incredibly rude and unprofessional. When I arrived, instead of welcoming me, they acted annoyed and barely acknowledged me. I had to wait for an unusually long time for check-in, the receptionist gave me a dismissive attitude and didn't even apologize. This was completely unacceptable and left me with a very bad first impression of the hotel. I expect much better customer service, especially from a well-known brand like Treebo. I won't be returning anytime soon.

The ambience was amazing !! Calm and serene. The suite room was indeed a class of its own !! The staff was cordial.

The water supply in the wash room was yellowish in colour which was repulsive. The floor wasn't cleaned properly as thick dirt stuck to the feet. The complimentary breakfast spread was disappointing !! No juice !! No fruits !! They really need to focus on a professional overhaul.

Hotel ambience, location, staff.

Hotel room was filled with cigarette smoke and were not able to breath and sleep. Food waiting time at the hotel cafeteria was way too high. The menu items were limited. Not much options available when ordering.