Treebo Premium Travancore Palace Cherthala

The hotel is easily accessible as it is located alongside the national highway. The parking area was spacious and well-maintained, adding to the convenience.

I had a disappointing experience at Treebo Premium Travancore Palace Cherthala. The front desk was unprofessional and unprepared, showing no readiness to welcome us. They did not provide basic information about the venue, facilities, or breakfast timings. I only learned about the breakfast coupon after the restaurant staff asked for it. Additionally, the staff who showed us to our room skipped a walkthrough, so my father couldn’t figure out how to use the TV. Our room, located next to the pool, was noisy until 1 a.m., and the toilet was poorly cleaned with visible stains. The shower drainage was clogged, leaving water stagnant in the area for over an hour. Furthermore, the staff were rude to my mother while she was retrieving something from the car but polite to me when I intervened, which highlighted their discriminatory behavior. Despite Booking.com stating that payment could be made at the venue, I was pressured to pay in full two days in advance, causing unnecessary stress. The staff remained inflexible over the phone, but upon arrival, the venue was not busy, and payment was accepted at check-in without issue. These issues were entirely avoidable. The management must improve their professionalism, ensure better communication with guests, and honor Booking.com’s stated payment terms to avoid creating such stressful and unpleasant experiences, especially for international travelers.

Location

Facility tried to take prepayment before check in and canceled the booking

traditional theme and location

staff needs to hospitable, anticipation of needs missing, lack of in room amenities

Very good value. Good clean, large rooms.

Little bit out of the way from maim attractions. Breakfast was very limited...3 choices

Quiet, very good value. Staff tried very hard to please. Great big rooms. Swimming pool was a bonus.

Limited choice for breakfast. Limited nearby restaurants.

luxury hospitality

all good

Good

Good