Hampton Inn & Suites Houston Sugar Land

Great hotel. Clean and beds were super comfy

I am in town weekly for business and this is my preferred place to stay.

I had a wonderful experience during my recent stay at Hampton Inn & Suites. Brooke at the front desk provided exceptional customer service—she was friendly, professional, and went above and beyond to make us feel welcome, all with a warm smile. The hotel overall was clean and well-maintained. Our room was spotless, everything was in working order, and nothing was broken or out of service. The shower had plenty of hot water, which was a pleasant surprise after previous stays at other hotels where the water barely got lukewarm. The location was also a major plus—situated in a safe neighborhood within walking distance of restaurants and HEB. If I had to find one area for improvement, it would be the coffee in the lobby, which was consistently cold both in the morning and evening throughout our stay. However, the generous noon check-out time more than made up for that minor inconvenience. Hampton Inn & Suites has earned my loyalty. I’ll be choosing them for all of my future travels, and I sincerely hope every location in the chain lives up to the standard set by this one. With service and quality like this, Hampton Inn & Suites just might bring travelers back from Airbnb to traditional hotel stays.

Had a little Problem when we got our first room . Room wasn’t ready yet as it was unclean . Second room we got was also the same . But the third room finally was good and thanks to the person in the desk that went to go check personally

Hospitality when I arrived was amazing. She was very informative and nice. Easy access to HEB groucery store. The whataburger next door was not like San Antonio, Tx locations. It was not a good one. The mall close to the location was okay. Easy access to the stores like Barnes and Noble, Pottery Barn and Macy's. Wal-Mart across the hwy.

Great hospitality! Great place to stay

I have always considered Hampton inn as the most reliable place to stay due to its cleanliness, comfortable bed, and reasonable priced. However, for this particular stay, I was having a hard time sleeping with the bed not having proper support. In addition, I found out there was no spare toilet paper roll early in the morning when I ran out. I called the front desk and was told I had to go pick it up in the front desk and that there was nothing they can do. It was disappointing to hear that considering it’s an emergency.

Nice clean good customer service

TV only two channels, breakfast a little weak but overall one night stay was nice.

The hotel was very clean and breakfast was great.