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8.8 / 10 Guest Rating

Hampton Inn & Suites Houston Sugar Land

218 Promenade Way, Sugar Land, Texas, 77479, Sugar Land, US

Hampton Inn & Suites Houston Sugar Land - main view

About the Property

Recreational Amenities
Enjoy a workout at the fitness center or take a dip in the seasonal outdoor pool.
Complimentary Amenities
Benefit from free wireless internet and utilize the banquet hall for your events.
Business Facilities
Make use of the business center and conference space at this conveniently located hotel.

Facilities & Amenities

Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Outdoor pool - seasonal
Elevator
Fitness facilities
Conference space

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 1
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 2
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 3
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 4
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 5
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 6
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 7
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 8
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 9
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 10
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 11
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 12
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 13
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 14
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 15
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 16
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 17
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 18
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 19
Room, 1 King Bed, Accessible, Refrigerator & Microwave - Photo 20
1/20

Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King BedEntertainment - 47-inch TVFood & Drink - Mini-fridge and microwave Sleep - Bed sheets Bathroom - Private bathroom, free toiletries, a hair dryer, and towelsPractical - Iron/ironing boardComfort - Air conditioningAccessibility - Phone accessibility kitNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
TVAir conditioningHair dryerRefrigeratorMicrowavePrivate bathroom

KING ACCESSIBLE ROOM W/ ROLL-IN SHOWER NS

Non-refundable
Breakfast Included
20% OFF$182.66

$146.13

Includes taxes & fees

Accessible King Room with Roll in Shower

Free cancellation
Before Jul 2 (1 days)
Breakfast Included
20% OFF$217.06

$173.65

Includes taxes & fees
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 1
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 2
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 3
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 4
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 5
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 6
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 7
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 8
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 9
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 10
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 11
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 12
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 13
Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave - Photo 14
1/14

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen BedsLayout - Bedroom Entertainment - 47-inch TVFood & Drink - Mini-fridge and microwave Sleep - Bed sheets Bathroom - Private bathroom, free toiletries, a hair dryer, and towelsPractical - Iron/ironing boardComfort - Air conditioningAccessibility - Phone accessibility kitNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 6
2 Queen Bed (150-160 cm wide)
Amenities
TVAir conditioningHair dryerRefrigeratorMicrowavePrivate bathroom

2QN ACC STE W/ ROLL-IN SHOWER MIC/FRG NS

Non-refundable
Breakfast Included
20% OFF$196.83

$157.46

Includes taxes & fees

2 qn acc ste w/ roll-in shower mic/frg ns

Free cancellation
Before Jul 2 (1 days)
Breakfast Included
20% OFF$233.9

$187.12

Includes taxes & fees
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 1
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 2
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 3
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 4
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 5
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 6
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 7
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 8
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 9
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 10
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 11
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 12
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 13
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 14
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 15
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 16
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 17
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 18
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) - Photo 19
1/19

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

2 Queen BedsEntertainment - 47-inch TVFood & Drink - Mini-fridge and microwave Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Iron/ironing boardComfort - Air conditioningAccessibility - Closed-captioned TVNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
TVAir conditioningHair dryerMicrowavePrivate bathroomToilet paper

2 QUEENS HEARING ACCESSIBLE NONSMOKING

Non-refundable
Breakfast Included
20% OFF$182.66

$146.13

Includes taxes & fees

Guest Room With 2 Queen Beds, Mobility Accessible With Tub-Non-Smoking

Free cancellation
Before Jul 2 (1 days)
Breakfast Included
20% OFF$217.06

$173.65

Includes taxes & fees
Room, 2 Queen Beds, Accessible - Photo 1
Room, 2 Queen Beds, Accessible - Photo 2
Room, 2 Queen Beds, Accessible - Photo 3
Room, 2 Queen Beds, Accessible - Photo 4
Room, 2 Queen Beds, Accessible - Photo 5
Room, 2 Queen Beds, Accessible - Photo 6
Room, 2 Queen Beds, Accessible - Photo 7
Room, 2 Queen Beds, Accessible - Photo 8
Room, 2 Queen Beds, Accessible - Photo 9
Room, 2 Queen Beds, Accessible - Photo 10
Room, 2 Queen Beds, Accessible - Photo 11
Room, 2 Queen Beds, Accessible - Photo 12
Room, 2 Queen Beds, Accessible - Photo 13
Room, 2 Queen Beds, Accessible - Photo 14
Room, 2 Queen Beds, Accessible - Photo 15
Room, 2 Queen Beds, Accessible - Photo 16
Room, 2 Queen Beds, Accessible - Photo 17
Room, 2 Queen Beds, Accessible - Photo 18
Room, 2 Queen Beds, Accessible - Photo 19
Room, 2 Queen Beds, Accessible - Photo 20
1/20

Room, 2 Queen Beds, Accessible

2 Queen BedsEntertainment - 47-inch TVFood & Drink - Mini-fridge and microwave Sleep - Bed sheets Bathroom - Private bathroom, free toiletries, a hair dryer, and towelsPractical - Iron/ironing boardComfort - Air conditioningAccessibility - Phone accessibility kitNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
TVAir conditioningHair dryerMicrowavePrivate bathroomToilet paper

2QN MOBILITY ACCESS WITH TUB NONSMOKING

Non-refundable
Breakfast Included
20% OFF$182.66

$146.13

Includes taxes & fees

2Qn Accessible Room W/ Roll-in Shower Ns

Free cancellation
Before Jul 2 (1 days)
Breakfast Included
20% OFF$217.06

$173.65

Includes taxes & fees
Room, 1 King Bed, Refrigerator & Microwave - Photo 1
Room, 1 King Bed, Refrigerator & Microwave - Photo 2
Room, 1 King Bed, Refrigerator & Microwave - Photo 3
Room, 1 King Bed, Refrigerator & Microwave - Photo 4
Room, 1 King Bed, Refrigerator & Microwave - Photo 5
Room, 1 King Bed, Refrigerator & Microwave - Photo 6
Room, 1 King Bed, Refrigerator & Microwave - Photo 7
Room, 1 King Bed, Refrigerator & Microwave - Photo 8
Room, 1 King Bed, Refrigerator & Microwave - Photo 9
Room, 1 King Bed, Refrigerator & Microwave - Photo 10
Room, 1 King Bed, Refrigerator & Microwave - Photo 11
Room, 1 King Bed, Refrigerator & Microwave - Photo 12
Room, 1 King Bed, Refrigerator & Microwave - Photo 13
Room, 1 King Bed, Refrigerator & Microwave - Photo 14
Room, 1 King Bed, Refrigerator & Microwave - Photo 15
Room, 1 King Bed, Refrigerator & Microwave - Photo 16
Room, 1 King Bed, Refrigerator & Microwave - Photo 17
Room, 1 King Bed, Refrigerator & Microwave - Photo 18
Room, 1 King Bed, Refrigerator & Microwave - Photo 19
1/19

Room, 1 King Bed, Refrigerator & Microwave

1 King BedEntertainment - 47-inch TVFood & Drink - Mini-fridge and microwave Sleep - Bed sheets Bathroom - Private bathroom, free toiletries, a hair dryer, and towelsPractical - Iron/ironing boardComfort - Air conditioningAccessibility - Phone accessibility kitNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
TVAir conditioningHair dryerRefrigeratorMicrowavePrivate bathroom

KING ROOM W MICROWAVE AND FRIDGE

Non-refundable
Breakfast Included
20% OFF$182.66

$146.13

Includes taxes & fees

King Room With Microwave And Fridge

Free cancellation
Before Jul 2 (1 days)
Breakfast Included
20% OFF$217.06

$173.65

Includes taxes & fees
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 1
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 2
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 3
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 4
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 5
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 6
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 7
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 8
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 9
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 10
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 11
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 12
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 13
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 14
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 15
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 16
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 17
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 18
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 19
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 20
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 21
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave) - Photo 22
1/22

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

1 King BedLayout - Bedroom Entertainment - 47-inch TVFood & Drink - Mini-fridge and microwave Sleep - Bed sheets Bathroom - Private bathroom, free toiletries, a hair dryer, and towelsPractical - Iron/ironing boardComfort - Air conditioningAccessibility - Phone accessibility kitNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 4
1 King bed (151-180 cm wide)
Amenities
TVAir conditioningHair dryerRefrigeratorMicrowavePrivate bathroom

1 KING MICROWV/FRIDGE/WET BAR STUDIO SUITE NS

Non-refundable
Breakfast Included
20% OFF$203.9

$163.12

Includes taxes & fees

1 King Microwv/Fridge/Wet Bar Studio Suite Ns

Free cancellation
Before Jul 2 (1 days)
Breakfast Included
20% OFF$242.31

$193.85

Includes taxes & fees
Room, 2 Queen Beds, Refrigerator - Photo 1
Room, 2 Queen Beds, Refrigerator - Photo 2
Room, 2 Queen Beds, Refrigerator - Photo 3
Room, 2 Queen Beds, Refrigerator - Photo 4
Room, 2 Queen Beds, Refrigerator - Photo 5
Room, 2 Queen Beds, Refrigerator - Photo 6
Room, 2 Queen Beds, Refrigerator - Photo 7
Room, 2 Queen Beds, Refrigerator - Photo 8
Room, 2 Queen Beds, Refrigerator - Photo 9
Room, 2 Queen Beds, Refrigerator - Photo 10
Room, 2 Queen Beds, Refrigerator - Photo 11
Room, 2 Queen Beds, Refrigerator - Photo 12
Room, 2 Queen Beds, Refrigerator - Photo 13
Room, 2 Queen Beds, Refrigerator - Photo 14
Room, 2 Queen Beds, Refrigerator - Photo 15
Room, 2 Queen Beds, Refrigerator - Photo 16
Room, 2 Queen Beds, Refrigerator - Photo 17
Room, 2 Queen Beds, Refrigerator - Photo 18
Room, 2 Queen Beds, Refrigerator - Photo 19
1/19

Room, 2 Queen Beds, Refrigerator

2 Queen BedsEntertainment - 47-inch TVFood & Drink - Mini-fridge and microwave Sleep - Bed sheets Bathroom - Private bathroom, free toiletries, a hair dryer, and towelsPractical - Iron/ironing boardComfort - Air conditioningAccessibility - Phone accessibility kitNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
TVAir conditioningHair dryerRefrigeratorMicrowavePrivate bathroom

2 QUEEN ROOM FRIDGE AND MICROWAVE

Non-refundable
Breakfast Included
20% OFF$182.66

$146.13

Includes taxes & fees

2 Queen Room Fridge And Microwave

Free cancellation
Before Jul 2 (1 days)
Breakfast Included
20% OFF$217.06

$173.65

Includes taxes & fees
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 1
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 2
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 3
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 4
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 5
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 6
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 7
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 8
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 9
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 10
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 11
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 12
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) - Photo 13
1/13

Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar)

2 Queen BedsEntertainment - 47-inch TVFood & Drink - Mini-fridge and microwave Sleep - Bed sheets Bathroom - Private bathroom, free toiletries, a hair dryer, and towelsPractical - Iron/ironing board and wet barComfort - Air conditioningAccessibility - Phone accessibility kitNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 6
2 Queen Bed (150-160 cm wide)
Amenities
TVAir conditioningHair dryerRefrigeratorMicrowavePrivate bathroom

Studio Suite With 2 Queen Beds, Microwave, Fridge And Wet Bar-Non-Smoking

Non-refundable
Breakfast Included
20% OFF$211.79

$169.43

Includes taxes & fees

Studio Suite With 2 Queen Beds, Microwave, Fridge And Wet Bar-Non-Smoking

Free cancellation
Before Jul 2 (1 days)
Breakfast Included
20% OFF$242.31

$193.85

Includes taxes & fees
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 1
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 2
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 3
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 4
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 5
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 6
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 7
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 8
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 9
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 10
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 11
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 12
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 13
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 14
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 15
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 16
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 17
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 18
Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing) - Photo 19
1/19

Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing)

1 King BedEntertainment - 47-inch TVFood & Drink - Mini-fridge and microwave Sleep - Bed sheets Bathroom - Private bathroom, free toiletries, a hair dryer, and towelsPractical - Iron/ironing boardComfort - Air conditioningAccessibility - Phone accessibility kitNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
TVAir conditioningHair dryerRefrigeratorMicrowavePrivate bathroom

1 KING HEARING ACCESSIBLE NONSMOKING

Non-refundable
Breakfast Included
20% OFF$182.66

$146.13

Includes taxes & fees

King Room-Hearing Accessible-Non-Smoking

Free cancellation
Before Jul 2 (1 days)
Breakfast Included
20% OFF$217.06

$173.65

Includes taxes & fees

Guest Reviews

8.8
Excellent169 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the clean and comfortable rooms.

Categories

Cleanliness7.9
Service8.3
Location9.9
Room Quality8.8
Amenities8.9
Value for Money9.3
Food and Beverage8.4
Overall Experience8.8

Select topics to read reviews

O
Oscar
Verified booking
Standard Room
Stayed in Jun 20, 2025

"Exceptional"

10.0

Great quiet location, with great amenities around. Hotel was clean, room also clean and spacious. Would stay here again for sure next trip.

Helpful?
S
Susie
Verified booking
Standard Room
Stayed in Jun 18, 2025

"Excellent"

8.0

The rooms were great!! The breakfast and morning staff at the desk were terrible. Coffee was cold and not fresh at 0630 in the morning...orange juice was warm. Went to say something to front desk but they were arguing around the corner and couldn't hear us. Said the coffee wasn't her job.

Helpful?
D
DaNae
Verified booking
Standard Room
Stayed in Jun 8, 2025

"Good"

2.0

When i arrived i was told they had overbooked my room selection, which i had already paid in full. The young man assured me he would put me in a comparable room that would still have the two beds and and pull out sofa. I was on an over night stay with my husband and two large teenage boys. I got to the room and no couch. My entire family went back to the lobby where the young man pretty much told me "he didn't know what to do" and i was stuck with that room. No apology, no other options. I asked to speak with a manager and of course not onsite. After speaking with my husband we just decided to stick it out with no refund available and having to be somewhere that evening. We all sqeezed in the tiny room and my large boys bunked up. I understand things happen, but i just wanted what i paid for. Or i should have be compensated somehow. The only brightside to the hotel was the breakfast amd very attentive attendants that were keeping the area well stocked and very clean. I would not recommend this hotel.

Helpful?
M
Monique
Verified booking
Standard Room
Stayed in Jun 8, 2025

"Exceptional"

10.0

I come to Sugar Land often for work and this is my preferred place to stay. Reasonably priced, clean, convent to eateries, and things to do.

Helpful?
N
Nancy
Verified booking
family
Standard Room
Stayed in Jun 3, 2025

"Good"

6.0

The front desk personnel just up and left. There was no one capable of checking in our family members and other guests. Maintenance staff just gave us room keys after we waited so long. At breakfast one staffer dropped a serving utensil on the floor and proceeded to pick it up and put it back on the counter. First four floors of the hotel could clearly hear the bass sound coming through the floor from the ground level party until late at night.

Helpful?
T
Toyosi
Verified booking
Standard Room
Stayed in May 14, 2025

"Exceptional"

10.0

Good

Helpful?
M
Malissa
Verified booking
Standard Room
Stayed in May 1, 2025

"Terrible customer service. "

2.0

The hotel charged us for one of two rooms we paid for on Hotels.com and is refusing to refund my money. Now I have to take time out of my day to get the bank to help refund it.

Helpful?
M
Monique
Verified booking
Standard Room
Stayed in Apr 24, 2025

"Exceptional"

10.0

Clean facility and rooms. Friendly staff!

Helpful?
L
Lance
Verified booking
Standard Room
Stayed in Apr 21, 2025

"Exceptional"

10.0

Hampton Inn was very clean and check in process was easy.

Helpful?
T
Tiffany
Verified booking
family
Standard Room
Stayed in Apr 12, 2025

"Exceptional"

10.0

Great hotel

Helpful?