Hampton Inn & Suites Houston Sugar Land

Close to downtown, but away from Noisy highways

The first room they gave me was not cleaned. 2nd room they gave me there was not any wash rags. Had bad experience hotel next door, came here. Bit disappointed

My friend and I stayed at the Hampton Inn & Suites in Sugar Land, expecting a great experience, especially given Hampton's reputation for cleanliness. When we arrived, we were excited--we loved the location! It was close to a grocery store, great restaurants, and in a quiet area. The staff was friendly, and our room was clean when we first checked in. However, after our first night, we were shocked to find that our room hadn't been cleaned at all. To make matters worse, there were ants all over the trash can. We reported it to the front desk, only to be told that housekeeping only cleans rooms every other day. They handed us fresh towels and told us to take out our own trash. The next day, we came back late, exhausted, only to find that our room still hadn't been cleaned. At that point, it was almost midnight--too late to request service. Despite staying for three nights and four days, our room was never cleaned, even after requesting it. The presence of ants was a clear sign that the room was not being maintained properly. I've never had an experience like this at a well-known hotel chain, and it was a major disappointment. Cleanliness should never be an issue at a hotel of this caliber.

The hotel was extremely clean. The lobby smelt clean and the room was in great condition. Loved the stay.

Upon arrival I was told the room I booked was no longer available. They wanted to give me a king size bed with a pull out sofa. Normally I’m up for whatever but since I was traveling with my elderly grandmother she was actually adult #2 and we were a total of five. Receptionist kept me there for a few minutes and got me my room I had made reservations for and had paid when I booked.

Friendly staff, clean rooms good breakfast bar!

Was nice and clean… no hassles

We have stayed here before since it’s a god location to our family. Hotel is nice, good amenities but check in and check out was super slow even though I pre paid the stay. Check in took 15 minutes and check out took about the same. There was only one person at the front desk. The toilet paper roll holder was broken so the TP kept falling off.

Dirty rooms

Love it!!