WoodSpring Suites Elgin - Chicago

Clean room. Don't try to check in early, i waited 2 hours. As the man at the front said, they were sold out. But still, logic says that it wouldn't be hard for the cleaning staff to quickly clean a one bed room for me.

Beds are AEG

Told receptionist it’s smelled like smoke …the bed you could feel the springs on the bed

The beds were worse than sleeping on the floor…

I stay there. And my room had cockroaches. I requested my refund for 1 night and never had a response from the hotel management…

I REPEAT…DO NOT STAY AT THIS HOTEL. It’s INFESTED WITH ROACHES AND RATS… THE STAFF ARE COMPLETELY DISRESPECTFUL AND RUDE ESPECIALLY THE MANAGER Eli, PLEASE SAVE YOUR MONEY AND BOOK SOMEWHERE ELSE.. THERE ARE ROACHES EVERYWHERE.

My booked room was not available.

My booked room was not available

Dear Expedia/Woodspring suits Customer Service I’m writing to request a refund for our hotel stay booked through Expedia, starting July 18. We checked in but were forced to leave immediately due to unsafe, unsanitary conditions and false advertising. The pictures portrayed is not what you walk into. Upon arrival, the lobby had a strong chemical odor that worsened on our floor—like rotting food, and chemicals. Our room smelled even worse. The tile floors were sticky and wet, the fridge smelled terrible, and the window only opened half an inch. The hallway was just as bad, so we couldn’t ventilate the space. The shower wouldn’t drain and the toilet handle was broken, making the bathroom unusable. The front desk said the hotel was full and offered us a broken bottle of air freshener, telling us to fix the issues ourselves. Due to health concerns and the unlivable conditions, we couldn’t stay. No one was at the front desk when we tried to check out. That night, we called Expedia to report the issue and request a refund. We were told the hotel needed to approve it. We called the hotel twice—no help the first time, and the second time, they refused a refund. We had to find another hotel at our own expense. This room was clearly uninhabitable, and we are asking Expedia to step in and issue a full refund. We can provide documentation if needed. Thank you, Dates of Stay 7/18- 7-21 but left on the 18 after check in.