Manitou Springs Resort

Room was clean, comfortable bed. Restaurant was convenient, food was tasty with good selection. Coffee/ snack bar beside pool also good quality. The bathroom, in room, needs updating and maintenance. The AC not working throughout hotel, especially restaurant which was very hot. The room AC did work.

Some deferred maintenance items are looking are starting to make the property look older and more dated then it should be.

The room was clean. The pool was so relaxing. The cold pool was 34 C which isn't cold but nice and warm. The warm pool is at 34C and the hot pool is 35. You can't swim because your feet float up. It is better to walk through the water or swim by treading water. When I came out of the water about one hour later, I was so relaxed. The hotel doesn't have free breakfast but they have a restaurant inside the hotel.

Nice spacious room with very comfy bed. Reception desk staff were very helpful and accommodating. On-site restaurant had delicious food and good service. Given some not great weather, it was wonderful to have everything in one place. Of course, loved the warm/hot pools and having unlimited access.

A terrific vacation experience

Dining room was great with awesome views. Spa pool was superb

All good

Our stay was ok. The beach is right across the street and lots of places to stop and eat or explore. We booked a King Jacuzzi suite at the hotel, and were surprised to find that although we were on the 3rd floor, our view was at ground level of the road and some rocks at the back of the building due to the hotel being on a hill. For the amount that we spent on our room (over $500 for 2 nights) it was disappointing that there was not even breakfast provided, and the extra cost of food became quite pricey over the 2 days. There was no ventilation in the bathroom or over the jacuzzi, so there is a concern of mold build up over time. It was advertised that when you book for two nights or more between Sun-Thurs that there was a 15% discount, but were told when we arrived that the discount was not active. We had 50 minute relaxation massages booked for each of us, but one of the therapists was running behind and the appt only ended up being 40 minutes but we were charged the full amount. We also found the massage rooms quite noisy. All in all, it was ok, but would not stay again as the price was a bit high for the quality.

It's too bad because the hot springs are great but the establishment is rundown and the service is substandard. When we went to the desk to say that our toilet was plugged, we were handed a plunger because maintenance had gone home. When we asked for an extra bottle of complimentary water, we were told you only got some on your first night. We stayed two nights and only got two bottles even though we were three people staying. I can only imagine the nightmare if you were faced with bigger issues. Customer service from management is zero! Putting these issues aside, the room was clean.

Really nice place for a vacation