avid hotel - Hays by IHG

Clean. Staff friendly and low price

Rooms are small

Large parking lot

My room didn’t look clean- ex stained mattress, dirty shower, trash in the bathroom that wasn’t mine. The bed was made and it looked like someone came in and tried to quickly clean but missed the shower, trash, and the stain down the side of mattress.

Booked a double queen room almost 3 months in advance. Once I showed up to hotel, completed check in and got to my assigned room. It was a single king bed only room. Went to ask about this at the front desk, showed my reservation to the front desk, and was told since I booked 3rd party, my reservation of the double queen room is not promised and their is nothing they can or will do since this was a special event weekend and already booked full. I was told when the booking comes in 3rd party and not called them directly, a standard single bed kind room is assigned but not what you booked since it was 3rd party booking. But, I paid full price for the double queen room on a special high price weekend for hotels. No help from the hotel or even working with my 3rd party booking. Talked to other hotels locally that other family members are staying at for this special OVERLY HIGH PRICED weekend about this same issue and all said I should be in the double queen bed room I reserved and not in the room I was given. Very disappointed and lack of caring for the price I paid and it’s not correct!! Will not book or stay here again.

Booked a double queen room almost 3 months in advance. Once I showed up to hotel, completed check in and got to my assigned room. It was a single king bed only room. Went to ask about this at the front desk, showed my reservation to the front desk, and was told since I booked 3rd party, my reservation of the double queen room is not promised and their is nothing they can or will do since this was a special event weekend and already booked full. I was told when the booking comes in 3rd party and not called them directly, a standard single bed kind room is assigned but not what you booked since it was 3rd party booking. But, I paid full price for the double queen room on a special high price weekend for hotels. No help from the hotel or even working with my 3rd party booking. Talked to other hotels locally that other family members are staying at for this special OVERLY HIGH PRICED weekend about this same issue and all said I should be in the double queen bed room I reserved and not in the room I was given. Very disappointed and lack of caring for the price I paid and it’s not correct!! Will not book or stay here again.

Staff was great. Bed was very comfortable. I woke up to the smell of breakfast and it was just right to start my day.

The corner of my room, by the air conditioner needed to be swept. Lots of dirt in the corner.

Breakfast was good. The usual eggs, sausage and potatoes, as well as hot and cold cereal.

Beds were extremely soft. Could hear a lot of traffic noise. Bathroom floor in Room 321 was appalling. Tile floor with over half of the grout missing. Tiles were moving because some weren’t locked in place by grout. Does no one check on the rooms or couldn’t the housekeeping staff report this? Or does hotel not care? Couldn’t get the shade up. Will not be staying there again.

Easy to get to and quiet

Nothing

Nice and clean

I could hear the person next to me go to the bathroom.