avid hotel - Hays by IHG

The bed was nice and the room and facility was clean. The staff was also freindly and helpful.

The room was too small for us and made it difficult to manage our luggage etc. It felt very cramped a and claustrophobic for our taste. Others might be fine with it depending on personal preferences.

We were taking a family vacation passing through Hays Kansas. My husband booked a room for us through booking.com at this Avid hotel in the afternoon of the night we needed to stay. I immediately got a phone call from the hotel saying that they did not have any queen bed rooms and if that was what we wanted they could not accommodate it. I thought, great communication, thanked her and asked her to cancel. She sent me a cancellation email and I thought that was that. We get home and I notice a charge on my cc from booking.com. When I called them and explained they blamed it on the hotel. When I called the hotel they blamed it on booking.com. When I sent the manager a copy of the cancellation email from their hotel she then said that somehow the room got rebooked after I canceled it. She then stopped communicating with me and has not responded to my emails or calls since. I have just about given up getting a refund of my money. Be very wary of booking at this hotel and using booking.com in general (they are also hard to work with).

Breakfast was great. The gal working breakfast did a fabulous job of keeping things stocked and clean. She was extremely friendly and attentive. Bed was comfortable - mattress, sheets, and pillows were all comfortable.

The shower was filthy - mildew and scum. The floor was filthy. My white socks were black after walking on the floor for only a couple of minutes. The walls were extremely thin. I thought people were coming into my room all night as there were constant noises.

Great overnight stay on our way passing through Hays. Lots of food options in the area. Clean, safe, well appointed, menamilist type hotel. Breakfast was sufficient but not outstanding. Had your typical fare of eggs, sausage, potatoes, muffins, bagels and yogurt. Did not see fresh fruit. Room was clean and quiet. Would stay here again.

It was good.