Mathew Street City Centre Apartments by Happy Days

AVOID AT ALL COSTS

Avoid at all costs. Booked 4 nights and left after 1 because the apartments looked nothing like the photos. The first flat was above a nightclub with unbearable noise. The second stank of smoke, had stains on the sofa and in the shower, broken blinds, dirty windows, cracks in the walls and a heater that looked like it was falling off the wall. To make things worse, I was required to call the property and provide my card details over the phone to pay a £100 deposit in order to receive access. I specifically asked whether this could be done through Booking.com instead and was told no. Ironically, Booking.com later advises guests to report this kind of off-platform payment request, but when I reported it, nothing happened. What shocked me most was what happened afterwards. The property became completely unresponsive. I sent photos, made complaints, spent weeks on messages and calls and even escalated the case to management at Booking.com. In the end, I was simply told that because the property would not agree to a refund or date change, there was nothing Booking.com could do. So despite leaving after one night, despite all the evidence and despite the accommodation being completely different from the listing, I lost almost all of my money. Based on my experience, both the property and the Booking.com listing seriously misrepresent what you actually get. If something goes wrong, don’t assume Booking.com will step in and help.

The apartment was spacious and comfortable for two people. We were able to open a window for fresh air. The bathroom was clean and modern. The kitchen had enough equipment to cook simple meals.

Pillows on the bed were a bit flat. There was no dishwashing liquid to wash dishes. Very central location to the city but also a very noisy location at night when the music started in the pubs and night clubs. We were there during the week when the pubs closed at a reasonable hour, but I can imagine Friday and Saturday nights would be a lot later.

Location was fantastic, very central with easy access to Mathew Street, Liverpool one etc

Very noisy, especially the first night we were there. Barrels & bottles being thrown from a height in the early hours.

The apartment was very clean. I really did enjoyed my stay. Will be booking again soon

La ubicación y la comodidad de las camas.

La hora del Check-in y el Check-out. Tampoco me gustó el servicio de limpieza del primer día, el apartamento estaba regular y la ropa de cama del armario estaba sucia, pero avisamos y lo solucionaron rápido y sin problema.