Thompson Denver, by Hyatt

Clean

No service mentality, yet 20% gratuity added as standard at the coffee bar, bar etc. Parking is only available by valet and the cost is completely hidden and untransparent

This is unfortunatley, one of failed stay at Thompson brand hotel in Denver. Staffs were ill educated, short staffed and not so good at taking care of issues. The roomservice sucked and food were delivered cold for breakfast - have you heard of cold and hard french toast? Things were expensive and not working. I had two rooms side by side, but one was smelled chemical fume and the other one had a heater issue. Bathroom was illdesied and freezing cold. If you are visiting Denver, try to avoid this one.

Incredible hotel. Will definitely come back. They take great care of you! We are Amex platinum holders and we're in for our honeymoon. They upgraded our room and surprised us with a bottle of champagne and a special treat as well. They made everything very special for us.

I stayed here for my birthday and I absolutely loved it. The staff was very professional and helpful throughout my entire stay. I loved the view of the city from my room as well. Major points to the sales team who provided complimentary treats to my room as a birthday surprise.

Service is back, at least at the Thompson! Personable and helpful staff. Excellent bar, restaurant, and rooms experience.

Room: We stayed in the Skyline Suite, which was a really nice room. The massive windows was exactly what we wanted. We wished there was a table however to do work. There was a chair in the room but no desk. There was also a dusty lamp plugged into the floor which was kind of distracting from how nice the rest of the room was. The bathroom was clean and had lots of nice and fancy soaps. 7.5/10 Service: The front desk really dropped the ball here. Our room wasn’t ready for an hour after the initial check in time, and trying to check in was very slow even though no one was in line. The front desk was rarely present and was not showing service that seemed accommodating. There was little explanation to pretty much anything I’d need to know about my stay. I would say however that (Beah? Sorry if I butchered that) at the restaurant was absolutely amazing and completely flipped the experience around so shout out to her! 7/10