Belvilla Newport City Centre Hotel - Lifestyle

Traveling with kids so this was a great location super close to the train station. Clean and comfortable with good breakfast. Reception warned that there might be noise at night due to bars and pubs close by but we didn't hear anything.

Thanks.

Brekfast was great

Great location, clean, friendly, peaceful.

Totally avoidable. We had booked and fully paid for a family room for tonight and they cancelled it without informing us. At 8:00 p.m. we reached for our check-in and were very rude informed by the staff at the front desk that the hotel was fully booked and our reservation was cancelled. Unacceptable unprofessional behavior. Do not trust even a fully paid in advance booking at this hotel.

Very close to the train station. Lot of pubs around. The check-in was quick. The palace was spacious and clean. The breakfast was basic. Overall a good option for the price.

DO NOT STAY HERE!! We made a booking for this saturday months in advance for a concert at the Principality Stadium. They have cancelled our booking, 4 days before the event due to "maintenance" and I have checked today and by some miracle, they have rooms available again! Do not stay here, you risk your reservation being cancelled, this has cost us £150 extra to find a room as everywhere is booked up. I did call the customer service and hotel but everything routes to an indian call centre which was less than useless

Lovely clean air conditioned room. Really enjoyed the self serve breakfast. Very comfy bed with no noise of traffic going by. Would definetly recommend this hotel

Avoid. Arrived at the hotel on Friday afternoon, only to be told that they did not have our reservation, despite me having both an email confirmation, and also I was able to show the reservation on their own website. Extremely poor Customer Service as well. The Receptionist was too busy chatting to a colleague, who interrupted our conversation, to work out how to use a tape-measure to check the size of the TV! They were "fully booked", by that I take it they have a policy of over-booking to ensure that they are full, hence the numerous reviews with regards last minute cancellations. Thankfully I was able to book another hotel near-by at last minute.

I made a booking at this hotel in October 2024, for 12 July 2025. The hotel is very close to Newport station and we wanted to stay there as we had tickets to a concert in Cardiff that evening. Already when we arrived, things did not look promising - we were 4th in the queue to check in and the person being served looked to be having issues with checking in. There were 2 people serving guests, but the gentlemen was just sitting there looking on. After 10-15 minutes of waiting, he finally served the 2nd person in the queue. After 30 minutes of waiting, we finally were served, BUT they couldn't find my booking. This was very odd as just 2 weeks earlier, they'd confirmed via booking.com that I could check in from 14:00. They hunted for another 10 minutes or so and came to the conclusion that they could not in any way, offer us a room for the night. We were extremely annoyed and shocked by this, having reserved months in advance. Also my sister doesn't get a night away very often so we had been really looking forward to a night away together. So we left our bags in the hotel, having parked up already and took the train into Cardiff, resigned to the fact that I'd have to drive back to Gloucestershire at midnight. On arriving home, I found an email from booking.com asking me to confirm that I hadn't checked in (confirmed with comments) and then an hour later, at midnight another email arrived stating the hotel had cancelled my booking. I called booking.com this morning who were extremely apologetic about what happened and confirmed the booking had been in place still. They will take it up with the hotel. Booking.com's customer service has at least been very good. I have also tried to contact the hotel directly, but there is a recorded message and I cannot leave a voicemail as their inbox is full. who knows now if they'll try to charge me. It's been quite an unbelievable and unpleasant experience, which marred our enjoyment of the evening.