Sierra Blue Hotel & Swim Club

Stayed in the family suite with two kids and a dog. Everyone enjoyed the 4 queen bunk beds and the arcade machine in the room. Room also had a fridge and a freezer and a microwave. Plenty of space in the open plan room. Bathroom was small and shower a bit leaky but it was fine. Note, no elevators so you will carry your cases/dog crate etc etc up and down stairs. Janet on the front desk was excellent, very friendly and helpful. There are two hotel cats, Sierra and Blue. There’s also a nice indoor pool and hot tub, a rare commodity in big bear. Hotel is an 8 min walk to the main downtown village and 30 second walk to the bowling alley across the road. We would absolutely stay again. Thank you!

Advertised pet area but it didn’t exist. Slow check in and out. Additional charges for parking. Room very dusty. No instructions on getting heat to room. Advertised food on site but didn’t exist.

I'm not sure why this place has 5 stars. The staff were not very helpful, and the place has a really unpleasant smell. We had to go to the store to buy fragrance candles to try and rid the bad smell. The room was very damp and cold. The heater didn't work, and when we asked, the staff said, "There should be a switch somewhere". Not the best, sorry, and not cheap.

No coffee cups or creamer in room, only 1 coffee pod even though there was a keurig. There was no view of the lake, I did see trash outside my window, the fridge froze our drinks. The front desk was unresponsive when the people in the room next to us were fighting, loud yelling and it sounded like someone was being thrown against the wall. They never responded to my texts or phone call and nobody was at the desk- we ended up having to call 911 I would not recommend this hotel to anyone

I knew about this hotel trough a promotion and really surpassed my expectations. Centrally located close to restaurants and shopping. Well appointed facilities with ample rooms featuring a refrigerator, microwave, coffee machine and super nice bed. Friendly staff made our stay even more enjoyable . Extremely good value for the money. I will return.

The walls are paper thin so I could hear the couple next door watching something loud - there aren’t TVs in the room so I guess they brought a laptop with them or something. The shower was original to the property and the glazing was pitted and falling apart. There were spiders and mildew around the bathroom because there isn’t a vent - just the window. Everything in the room looks nice when you stand way back at the door, but when you get up close you see it’s very surface level. The people at the front desk are nice, and the property is convenient walking distance to the village, so it wasn’t terrible, it’s just the room.

Das Hotel war ganz o.k.. Wir waren für eine Nacht auf der Durchreise da.

Leider gab es in der Nähe keinen schönen Zugang zum See. Es ist alles verbaut aber da kann das Hotel nichts dafür.

The customer service here is 5 star, but the hotel owner gets a 1 for not thinking thru the customer experience, thus the 3. The good: -Adorable microwave/fridge kitchen setup -Super comfy bed, strongest frame I’ve ever slept on, soft sheets, hypo allergenic pillows/comforter -Good a/c -Lots of closet/hang up space The bad: -No maid service. Ever. Even upon request. You empty your own trash if it’s overflowing and try to find fresh towels. -No towels available when we looked twice for them. We had already thrown soiled towels on our bathroom floor, and couldn’t shower that night. The ugly: -Lights right over the bed never turn off. The owner is aware of the problem. Bring blindfolds. -We’ve been here 48 hours and the jacuzzi is still cold and we reported it on arrival when we first tried it. -Last night after midnight there was nonstop clumping above our heads for 90 minutes. It sounds like many people were coming and going consistently, with no break. No other noise from them, other than the stomping and chairs moving around, but it meant no sleep for me. Insist on the 3rd floor- but warning you that there’s no elevator and you’re on your own for luggage.

We love this place. My kid enjoyed the indoor pool & the owner’s 2 cats. The property is safe, clean, quiet & has really nice rooms. Can’t wait to come back!