TownePlace Suites by Marriott Asheville West

Amazing staff!

The front desk check in went out of her way to help me get checked in.

It was very nice and relaxing

By far the best experience I've ever had at a hotel in my 43 years! This staff was incredibly wonderful. There were so kind so accommodating. I brought my sister there because we have family there but it was also her birthday. My sister is in a wheelchair and has cerebral palsy. She was turning 48. We knew about this hotel because of her best friend staying there due to renovations to her house. They have the pool with the chair lift that can lower disabled person into the pool which was amazing. The room was unbelievable. I have been to a lot of hotels with my sister that were quote unquote handicap accessible and they really weren't to the fullest. Normally if we get a handicap accessible room there's no space to move around however this room was beyond spacious and met every need that my sister needed. It over all was a 10 out of 10 and I never give tens out of 10s! Thank you so very much to Erica, lanell and Melissa. I think you all for your hospitality, your kindness, your warmth and going above and beyond! We will absolutely be back and there's no other place I will stay!

Clean, friendly and helpful staff. Close to Event Center.

The showers

The room was very small compared to other hotels I have stayed in.

The small size of the room.

Nice new hotel.